Ace Hardware Corporation Informative - Refuse To Take It Back
DULUTH, GEORGIA -- Hello. My wife bought a level at Ace Hardware, apparently it wasn't the one I needed. So I didn't used just lay it near I was laying the tile. Some of the spackle got on it. When I took it back manager refuse to accept it. I told him that I never used it doesn't have any scratches or anything just the spackle. I went home and cleaned it. Took it back again he still refuse to take and he was saying that I used it. I told him that I didn't use it. So he didn't take it. I asked for the corporate phone number, he gave me owners phone number. I called the owner and talk to him. He said that he wouldn't take it back since it was used, I told him the story over again. He still refuse to take, I told him that next time I would go to Home Depot and buy there they don't have any problem taking it back. He said "Do what you have to do".
I guess Ace Hardware never care about their customers. From now on I would go an extra couple mile to Home Depot than buy anything at Ace.