American Airlines Complaint - Nightmare At Miami Airport
MIAMI, FLORIDA -- I flew from Montreal to Miami on June 17th, AA flight 925 at 6:15 and landed in Miami at 9:40 AM. I was scheduled to fly out of Miami to Mexico City on Flight 2177 at 1:40PM. It started to rain heavily and then there was an electric storm for about 30 minutes. Flights were delayed and then suddenly, at 4:PM, an agent announced that Flight 2177 was cancelled. We all lined up to get onto another flight. After about an hour and a half, I got to the front of my line and an agent found me a seat on Mexicana Airlines for a flight around 7 PM. I didn't realize that the agent did not give me a boarding pass but rather a voucher for a ticket. I didn't hear where the agent told me to go and wait , so I asked another agent where I was to board.
I showed him my "ticket" and he sent me to Concourse E 7, where I sat and waited because it said Mexico City on the board. After a while, I noticed that my "boarding pass" didn't have a seat assignment so I went up to the agent and asked if he could assign me a seat. He told me I was not booked on that flight because this was an AA flight. I needed to go to Concourse F to Mexicana and he didn't know if I would still make the flight.
I rushed to Concourse F, having to go through security again and got to Concourse F before the plane took off. However, upon reviewing my "boarding pass", the agent discovered that it was really only a ticket voucher, and that I could not go on the Mexicana flight because I had bought my ticket with points. So the agent from Mexicana, who was very kind, took me back to American Airlines and she said they were supposed to take care of me if they couldn't put me on a flight that night. (She obviously doesn't know anything about AA) When I got back to the ticket counter at AA, I was told to get into line with hundreds of other people, all with their own stories of cancellations (24 flights were cancelled that day, although other airlines were able to fly out.) When I finally got my turn to see an agent, she told me I was booked on a flight to Mexico City THE NEXT MORNING VIA DALLAS. No compensation, no vouchers, no apologies, nothing. It was due to the weather, they said. ( Why could other airlines fly, and since when did a little rain stop a flight.
I heard later that the crew had worked their hours and refused to fly.) She also said that all the hotels around the airport were booked and the closest hotel that had rooms was the Marriott at $120 a room and there was no shuttle. Needless to say, I was more than a little upset. Isn't there some law ( Hague Convention) that says that the airlines are responsible to provide food and lodging if they cancel flights and can't get you to your destination? I did finally get back to Mexico city the next day,but taking 30 hours to do so was a bit much.