CVS Informative - Things Customers Should and Should Not Do (Front Store Tips, Not Instructions!)
I am currently an employee at my local CVS, working in the photolab, as a cashier, stocking, backroom. It's only a part time job, as I am still attending high school, and only use the job as a means of saving for college. (Hopefully Lehigh or RPI!) Even though I only work 2 days a week (the weekends), I've experienced every kind of customer out there; ranging from delightful to dreadful. Whichever customer I receive, I still treat them with respect, tolerance, etc. I greet everyone with a smile, help when I can. These are just some basic tips to help your experience, as well as the people who work at CVS.
Things Customers Should Do To Help: (We are not slaves and should do everything for you, but we certainly will help you.)
-Please form a line in the register you are going to pay at. Please don't form one massive line, and go to whatever cashier is available. You think it speeds things up, but it actually slows everything down. You don't form one line at a grocery store, so why at CVS?
-Please have your CVS card ready. Especially while waiting in a line, if you are not doing anything, just get your card out. It makes the transaction easier and faster. Majority of the time, customers spend 2 minutes scrambling for their card. Take the time while you are waiting to avoid this problem.
-Please double check your sale items. Read the print, it is there. Do not assume, just as you wish people working at CVS to not assume things. Take the extra second to make sure it is the one on sale. It reduces the hassle of holding up a line, while the cashier attempts to find the supposed sale sign, and price. While it is our duty to make it easier for you to shop, MISTAKES HAPPEN. Always double check your items.
-Please greet the cashier/pharmacist with a smile if they greet you with one. It instantly makes the transaction feel much better. A smile makes a difference. Just as customers do not want to see grumpy faces and attitudes, neither do we.
-Please ask for help when you need it. Do not assume someone will magically walk up to you and help. We try our best to help with everyone, and we are very busy sometimes. If you ask us politely, with patience and kindness, someone will help you. Also understand that we may not be able to help right away all the time. And, if the cashier does not respond, do not yell, but simply speak it louder. It is sometimes hard to hear customers.
-Please keep an eye on your transaction. If a sale price does not appear, you can at least catch it, and the cashier will know which item you are talking about. It is hard for us to figure out what you're trying to say when the transaction is 30 items in.
What customers should not do:
-Please do not throw your keys to the cashier and assume they will find your card for you. It makes us feel inferior, and it is somewhat rude. Just politely ask the cashier if they could look for it.
-Please do not throw your full shopping baskets at us. We will gladly take out the items for you, but if you can help take it out, do not simply leave it on the counter while you simply stand there.
-Please do not run to the photolab, while they are working on photos, and ask the question, "Can you take this here?" 2 things wrong with that. You are not above any other customer; you have to wait in line just like everyone else. Also, we will call out and help when we can. We will call the next customer, but do not come to us if we are busy. We are photo, not cashiers.
-Please do not yell at us if your coupons do not scan, or if items ring up wrong. Everything goes through the computer system. It is not our choice to make your 10 coupons on one item invalid, or to make your $6.79 item $6.99.
-Please do not tap the counter, cough obnoxiously, or jiggle the keys, when a cashier does not see or hear you. It makes you seem impatient, and it is not polite at all. Just say, "Hello there! May I check out?" Or something along those lines. Sometimes, we honestly are focused on work that we do not hear a customer.
-Please do not throw your change on the counter, and expect us to count your money out. It is YOUR money. You are responsible for counting your own change.
Well, that's all I can really put together at this point. It is basically the general stuff that always goes wrong at any CVS. Sometimes people are so kind, and they just receive a bad cashier, and I'm sorry for those people. But if you are rude to a cashier, it will just turn the transaction bad. Say everything with a smile if possible. These are small and simple things that make such a big difference. I too am a customer. I understand how people working at places like super markets, shops, etc., feel. I always say to the cashiers, "Hello! How are you doing?" with a big smile, and I always say "Have a great day/night." It makes them feel better, and requires almost no effort on my part.
Basically, treat people the way you wish to be treated. I'm sure you don't like people shoving things in your face, giving you an attitude, and expecting you to do their work for them. Well, neither do we. We are all humans here, so can we all just act like one?
*Edit* To people who think I'm giving instructions, believe me, that's the last thing I want to do! Of course it doesn't take instructions to follow to shop anywhere. I don't want to discourage anyone from shopping anywhere, whether it be CVS or any other retail store. All I'm trying to get out there, is that, we, being the associates and the customers, as a whole, need to treat each other on a human being level, rather than this whole retail attitude. Yes, I know my job depends on customers like you, but in no way shape or form does that allow for me to be treated poorly, and vice versa. I could care less what happens to the corporation. I'm not an advocate for CVS, and just because I work there doesn't mean I'll defend its name, or anything like that. If I could, I would change everything about it. But at the end of the day, when a customer decides to throw their things at me and give me a hard time, to only walk out and throw a fit in front of everyone when I've tried my hardest, it hurts me, a human, the most; not CVS, the corporation.
My simple saying: Drop this retail attitude. Let's treat each other on a person to person level; how people should be treated. Sorry to those who are mistreated as a customer, or a worker.
I understand some people have some bad days as well. In fact, I was once checking out this woman. I greeted her, scanned her card that she threw at me. Adjusted her sale price items after she had yelled at me. They weren't big things to me, although she seemed to throw quite an attitude. At the end of the transaction, I could see her day wasn't going so well. I said to her as I always say with every customer, "Have a nice day!" She walked away in a puff. A minute later, she came back, and apologized for being so mean, telling me she had just been having a bad day, and that she was merely venting. She thanked me for being so sincere! Glad I brightened her day a bit. It just goes to show where kindness will lead to. :)