Microsoft Network (MSN) Complaint - Overall View of MSN - overall expirence with MSN
OREGON -- I have had nothing but problems with MSN. We had a friend in need of help and she has a contract with MSN and her credit cards were no longer valid, so as a curtesy we gave MSN our credit card number on a temporary basis to help her catch up. Unfortunatly we are now being told we have a signed contract with MSN, in which we do not. We have tried to cancel and are being told we will have to pay the penalty fees. When we tried to explain and tell them we have the original contract signed by our friend, they told us they were waiting on the contract in our name. They will never find it because it does not exist. Customer service and the contract specialists are of no help, they consistently downgrade us and yell. They will not give out their names nor will they let us speak with a supervisor. I DO NOT recommmend this service to anyone looking into purchasing it. I think this is a statement to anyone having to put a credit card down as a means of payment.