Charter Communications / Charter Cable Complaint - Customer service
GEORGIA -- I have had Charter for years, the product is ok, I have phone, internet and cable, but their customer service sucks!!! Over the last 14 months I have not been billed the same amount ever in 2 consecutive months. I am not talking about changing taxes and all the BS at the end of the bill which can alter a few bucks from month to month. I am talking about the base rates for the items I buy. I call every month to correct, get promises of closure, send them the correct amount (not the billed amount)and wait for the other shoe to drop. I keep records of who I talk to, what was said and promised, and what happens (usually nothing). I finally found the CEO's info and sent him an itemized list with the above info. He had "Andre" call me to fix it. Andre promised me a new set amount for 12 months.
First bill after Andre called was too low, by about $40. What am I stupid? I paid that and again sat back waiting for the other shoe (next bill) to fall. The next bill was close but about $8 more than we talked about. Maybe those add ons and taxes??? So I had been waiting to add HD for my new TV, afraid to stir the pot. The most recent bills weren't right but they were close and I was anxious to use my new TV to its fullest. I call to set up HD. The sub contractor arrives to install the new box and has in his hand a contract to have a credit card number held hostage for the new more expensive box. If that were all I probably would have consented although I was pretty pissed that no one had mentioned this when setting up the appointment.
But on reading the contract it also gave the right to tap into that card for unpaid billing. UH UH!!! NO WAY!!! Their billing sucks, I am not giving them a way to take whatever they want, so I send the guy packing and am pissed. The supervisor at customer service says "we won't do that though, its only for the HD box" but I say "ITs a contract, doesn't matter what your policy is, what matters is what's on that paper I sign!!!!" I can't believe I have put up with this crap this long. Direct TV here I come. Isn't the PSC or FCC or someone ever going to hold these guys responsible, or get us some competition????