Sprint Complaint - Sprint Customer/technical Support Well Below Par
CINCINNATI, OHIO -- To whomever reads this. I would like to place a complaint about your service and customer/technical support. I have 3 phones with your Company and all 3 are having the precise same issue. I have talked to your customer and technical support multiple times since Saturday. One department is telling me there is an outage and the other is saying that all towers are fine. My wife uses her cellphone for work and she is unable to receive calls at our home currently, nor does her text messaging work. I was told by the executive complaint dept. to go to my local Sprint Store and have the phones tested.
While at the store we are able to make phone calls with no issues which shows the issue is NOT the cellphones.As soon as I got home the same thing started happening. The signal was great all the way up to last month in which my sons cellphone couldn't keep a signal. Up to last Wednesday my other 2 phones were fine. Now all 3 are doing the same exact thing. All I want is for the phone services to work. I'm tired of getting the run around from all your departments. I have spoken to Shane in your Exec Complaint Dept and he stated that he was going to put in a ticket for a network engineer. This was supposed to happen on Saturday in which I was told by your tech support and cancellation dept. I found out today from your tech support that no one has done anything regarding the network engineers. When I asked Sh@ne for an ETA on the issue being fixed, he said it may be till the end of the week. Unacceptable !!!
So from this time on I will start posting on the internet on how bad your service is and my multiple experiences with your different departments and how each department is below par when coming to technical support and customer service. I work for a wireless carrier/land phone/internet provider and I understand there are issues in Networks. But, there is a time when you have to fix the issue instead of making excuses.
I actually had to look up your company's exec offices phone number because no one in customer support had the number "it was deleted from our database" is what I was told from a tech named J@sh in the Tech Support.
So in closing, if your company values your customers as your CEOs commercial says, then why am I get the run around regarding all 3 of my phones?