Amazon.com Complaint - Amazon.com Defrauding Customers
SEATTLE, WASHINGTON -- Here is what happened on June 16, 2008 I made an order with Amazon.com
1200 12th Ave., Ste. 1200,
Seattle, WA 98144, USA
Phone #: 206-266-1000
Fax #: 206-266-7010
There was an order made from Amazon.com for a book called “A Promise Made, A Promise Kept: One Son's Quest for the Cause and Cure of Diabetes (Paperback)” by Dr. James Chappell the book costs $5.75
This order was made on June 16 2008 the order number for this order is Order #: 058-0639824-6939725
Here are the details about this book right from your own website.
* Paperback: 427.0 pages
* Publisher: BL Publishing (2005)
* Language: English
* ISBN-10: 1890766313
* ISBN-13: 978-1890766313
* Product Dimensions: 9.1 x 6.1 x 1 inches
* Shipping Weight: 1.2 pounds
This was bought though one of Amazon.com's resellers called
Samiyatex AKA Hungry Bookworm
13003 S. Figueroa Street
Los Angeles, California 90061
The actual order was done though amazon.com's website. So really
amazon.com is responsible for this matter.
I emailed Hungry Bookworm about this matter and Amazon.com
nd the only thing I got back from Hungry Bookworm is that
Amazon.com sets the shipping rates.
i asked Hungry Bookworm to provide a receipt dated June 17 2008
which is the date they claim they shipped the book with the United
States Postal Service (USPS) clearly showing the amount they were
charged by USPS to ship this item to me. Hungry Book Worm has never
provided me such information. I also sent the same request to
I have been in contact with Hungry Book Worm and the only answer they
would give me is that Amazon.com sets the shipping prices.
So I called Amazon.com and I spoke with a manager there and even he
agreed that yes we set the prices for the shipping. I spoke
with the manager in the customer service department 1-206-266-2992
I know why now because what they have never provided the information
because they do not want me to find out that they were actually
ripping me off.
What you can do is go to the United States Postal Service and even
from one of the more southern points of the USA where this company
Hungry Bookworm is located Los Angeles, California and I calculated
the rate using the weight provided by amazon.com and found that
it would only cost $5.71 in shipping to send this to me.
This company sends it the slowest way possible and charges me the
absolute most possible amount and ship it the lowest way
possible which in this case is First Class Mail International
I was charged $12.49 for shipping and to only find out that Hungry
Bookwork has shipped this via the United States Postal Service (USPS)
which only cost them $5.71 which means that I was over charged by
So I contact amazon.com and they are not willing to do anything
about this. I contacted the customer service department and and they
were not willing to do a refund of the difference or for that matter
even have their reseller provide a receipt from the United States
Postal Service showing the amount they paid in shipping. I don't
think that would be an unreasonable thing to ask them to do.
I have asked many times that the reseller provide a receipt
from the USPS several times already and they will not do so
that is because they are defrauding people.
Amazon.com can NOT over charge people for the shipping.
nor can Amazon.com determine the shipping rate that is
between the reseller and the buyer. And it really depends
on how the reseller is going to ship the item IE: Fedex, USP
or United States Postal Service.
There is no way that Amazon.com can charge me $12.49 for
shipping via their website and their customer ships
this parcel via normal USPS at the lowest way possible
and expectto be able to keep the difference of $6.78
Amazon.com is defrauding its customers if they are going
to charge me $12.49 in shipping then I expect the item
to get here in at least a timely fashion not the 4 - 6 weeks
that they are saying for it to get here. The bottom line
is that the shipping would have only cost the company
$5.71 so where is the remaining $6.78 USD going to?
My guess is right into Amazon.com's bank account even though
it didn't cost them that much to send this item to me.
Amazon.com can only charge me in shipping what it actually
costs them to send me the item.
So I have asked Amazon.com for a refund of $7.68 and provided
them with all of this information and they have not done so.
I have emailed amazon.com's customer service many times already
and spoke with managers on the phone and have gotten no where.
You have to figure how many thousands of orders amazon.com is
shipping in a day if they ripped everyone off $6.78 on each order
that is going to add up to a lot of money in amazon.com's pocket
that they don't deserve.
Amazon.com is blatantly defrauding its customers and this needs
to immediately stop!
So I call up the head office to fax a complaint over to their
head office and I get told that they will not give me their
fax number. I called several times to their head office and spoke
with different reception people and they refused to give the fax
number. That just shows how little Amazon.com really cares about
their customers and how little they care about customer complaints.
So I did my own reasearch and I found a number for their legal
department and I did fax a complaint over to them at 206-266-7010
and waited now about a week and got no response from the company
The complaint was addressed directly to Jeff Bezos who is the CEO
I have receive no phone call from anyone at the corporate head
office. Again this shows how little Amazon.com really cares
about their customer the same complaint has now been sent via
mail to their head office again addressed to Jeff Bezos.
Over all Amazon.com SUCKS do not buy from them they rip their
customers off they are a bunch of thieves! They have extremely
poor customer service and the service support people are horrible
when you call in you get a different answer each time.
I had one guy who said he was going to call me back
in 3 days and never did he was going to speak with the reseller and
call me back and never did. I have sent seveal emails to both
the reseller and amazon.com and I am getting no where!
Amazon.com deals in deceptive practices and over charges people
for shipping. Obviously amazon.com has absolutely NO
morals or ethics what so ever and no one should deal with
this shotty company.
I refuse to wait 4 - 6 weeks when I just paid $12.49 in shipping
and the reseller ships it the lowest way possible and Amazon.com
refuses to refund me my money that they charged me and even
refuses to cancel the order! I have asked Amazon.com to cancel the
order and I was told no where I called the customer service line.
I know I will never deal with Amazon.com ever again!
Amazon.com I want my money back or I will see that further legal actions are taken against your company!
Appears that amazon.com has angered a lot of people and there are many people that have legitimate complaints about this
I have not received the item yet it is nearly July 2008 and still no sign of the
book I bought. They have also already billed my credit card as well for this
and I have not received the item!