Auto Europa/Kemwel Car Rental Complaint - Auto Europa
PORTLAND, MAINE -- In April 2008, I rented a car in Milan from Auto Europa thru Kemwel, Portland, Maine, USA.
I paid for the full insurance coverage with ZERO deductible. Two days before I returned the car the front door lock could not operate by remote. The return rental desk person said some one had tried to open the door and it was an act of vandalism. A month later my credit card was charged $750 for the repair of a lock. Since it was rented thru Kemwel in the US I called their customer department. Their representative told me that full insurance coverage does not include any damage to the car due to theft unless the car is stolen and not found or damage due to an accident. Any damage to the car due to theft or an attempt of theft is not covered, IT IS ONLY FOR TOTAL LOSS! BEWARE, ALL POTENTIAL CUSTOMERS. Their full comprehensive insurance is very misleading. I learned the hard way. Don't be fooled by Auto Europa and Kemwel.
I will be grateful if some one who has similar experience can advise me on on how I can recover Auto Europa charge to my credit card.