Office Max Complaint - Don't Walk, Run From These Businesses And Their Max Assurance Coverage
HOPKINSVILLE, KENTUCKY -- I purchased two HP Pavilion Desktop PC's from our local Office Max Store and paid for the Max Assurance extended warranty for three years on both computers. A year after I purchased these computers, one of them had it's motherboard go out of it. I called Max Assurance. They issued me a claim number and told me to contact this 800 number. I did so and was on hold for 20 minutes. I then was given a reference number to give to the technician when I spoke with him. After being on hold for another 10 minutes, I finally get to speak with someone who thinks he understands my frustration with their system. He leads me through the long process on filing a claim of what my computer problem is and then tells me that he'll send this to their Tech. Support Dept. and someone from there will call me. No one calls, so I finally call them back 2 days later. Once again to be put on hold several times.
I finally get to the Tech. Support Dept. and they finally trouble shoot the computer and determine that the motherboard is bad. They tell me they'll order me another one and get it in the mail to my son's college apartment immediately. a week later no mother board,. I call them again. We'll get it on order and have it sent next day to your son's the lady tells me. OK no problem. Where does it show up? My house, 2 hours away from where it needs to be. I end up driving it to my sons house. A service tech. is called to repair the PC but never schedules an appointment so, after several phone calls and no shows, we finally get the motherboard put in. it works for 34 days and is out again. I am now going through this whole entire process again.
It is nothing but the run around with Max Assurance and with the computer service center they contract to do their servicing. Who is this contracted service center you ask? try BARRISTER GLOBAL SERVICES NETWORK. Each time we have been down 30 days or more and we get nothing but the run around. I fully believe that they are banking on you getting tired of being given the run around and you will give up and get your item fixed else where or just buy another one while they're running all the way to the bank with the money you've paid for their worthless coverage and the money you've lost in the process.
Take it from me, RUN as fast as you can away from this warranty coverage and investigate these companies BEFORE you buy.