Kmart Complaint - Bait and switch
TUCSON, ARIZONA -- November 15, 2003
THE K-MART FAILURE:
It was a typical Easter Sunday in Tucson, Arizona several years ago. Everybody was up early to prepare for the family that was to arrive about mid-day for Easter dinner. The Sunday paper arrived at 5 am. The morning was cool and crisp and at 8 am I walked outside with the paper to read in the refreshing air.
One advertisement by K-Mart caught my eye. It was a part of a supplemental stuffer that comes by the dozens in the Sunday paper. This ad was for a camera. I thought it might be nice to photograph the expected family festivities later in the day.
I left my home and drove to K-Mart about three miles away. It was a large big-box store and the parking lot was deserted. Not a soul was to be seen moving inside or out and not a car was Parked in the lot.
I entered at about 8:30 am and approached a counter that seemed to be one designated for the sale of cameras. Still nobody to represent the store. I waited for a minute and then shouted, “hello.” A man and woman, both in their thirties, appeared from behind the same counter. The man had a sign, “manager,” hung from his shirt next to a tie that I noticed waw slightly askew. The woman, looking as though she had been caught in the nude, appeared to be angry. She approached and in an irritated voice asked what I wanted. She was angry at something, possibly that I disturbed a conversation or something that took place behind that display counter from whence both she and the manager came.
I told the woman about the camera in the ad and she produced a clip board with a list of about 25 names. She told me that they had a run on that camera and it was out of stock. If I would give me my name and phone number they would call me when an expected new shipment of the cameras arrived.I left angry and disappointed and have never bought one dimes worth of K-Mart merchandise again. AND THAT, Senor K-Mart, is why K-Mart is in bankruptcy today. Multiply my experience by thousands of potential customers and the answer to K-Mart’s financial situation is not hard to dissect. They can do whatever stabilization of the company they want but the bad management is still there and I do not forgive them the attempt to bait and switch that camera. I guess my big complaint is that K-Mart thought I was stupid enough to just take that treatment
and stand still for the abusive behavior of the company.
John U. Lyon > Tucson, AZ