Pumpernick's Informative - Worst Dining Experience Ever

Review by catmama on 2008-07-01
THERMOPOLIS, WYOMING -- On June 22, 2008, our family was vacationing in Thermopolis, Wyoming. We called ahead to inform the restaurant "Pumpernick's" that a large group of us (14) was going to be there that evening and could they accommodate us. We were assured that they had room and the size of the group was not a problem. Upon arriving at the restaurant, we had to seat ourselves. The person at the front counter was oblivious to our reservation.

So we seated ourselves on the outside deck. There were only two waitresses. It took us half an hour to get menus, another half hour to get the first round of drinks, and a whole hour after that to receive our meals. We asked our waitress several times if there was a problem, and she said the food would be out "shortly." Two hours after arriving there, the food came, and it was some of the worst food any of us had eaten. The whole table felt the same... all the dishes were poorly prepared, over-cooked and just tasted bad. Complaints to the management were ignored. We do not fault the waitress, as she was obviously over-worked. We feel there should have been some sort of discount for the meal, or perhaps have had our drinks comped. The manager had us over a barrel because this is a very small town with few restaurants.

If we had left to get to the other restaurants, it would have been terribly late and we still would have had a long wait. The night before we arrived late and unannounced at the "Lil Wrangler" restaurant and were treated just great. The service was friendly, prompt and the food was good. Had we known what we were in for the next night, we would have returned to the Wrangler for a second meal. We are reporting "Pumpernick's" to the local Chamber of Commerce and the staff of the motel where we stayed.

If you are visiting central Wyoming, avoid Pumpernick's in the downtown area. This was a real low point in a long-planned family reunion.
Comments:3 Replies - Latest reply on 2008-07-01
Posted by Anonymous on 2008-07-01:
"We do not fault the waitress, as she was obviously over-worked." - hopefully she got a nice tip at least
Posted by Principissa on 2008-07-01:
I'm glad you didn't blame the waitress. The only issue I have is that if you wanted your meals or drinks comped, you should have demanded they be comped and not let the manager ignore you. I certainly wouldn't pay for horrible food and I wouldn't expect anyone else to do the same.
Posted by S. on 2008-07-01:
I feel your pain. You're kind of stuck in a small town for choices of restaurants. Of the two waitresses, one was probably the daughter of the owner and the other the niece. I'll echo justcuz: Hope you tipped the gal nicely.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.