Courtyard by Marriott Complaint - Horrible Service At Atlantic City Marriott
ATLANTIC CITU, NEW JERSEY -- We booked a room at the Atlantic City Marriott on the above mentioned date and had the worst experience ever.
We checked in late around 7:30 and when we walked into the room the Air Conditioning was not working. On our way out to visiting the casinos, we brought the issue of AC not working to the front desk. The lady took down the room number (#1108) and even a guy called Ryan, who helped us check in was also there. We came back around 2:15 am in the room and to our surprise, the AC was never fixed. I called back again at the front desk and Ryan picked up the phone. When I asked about why the AC has not been fixed, he asks me ...oh..your AC is not working, what room number are you in...etc etc.. He asked me who did you tell at the front desk regarding the AC prior to this call and I said some lady... He answers back saying.. she is a trainee and she might have forgotten....
Is that my problem if the people at the front desk are trainees and they forget stuff?
Then again Ryan said that he is sending someone to the room to fix the AC, else if not fixed he would give us a different room to sleep.We waited and a guy named Andre turned up... The temperature inside the room was 76 and he upped it to 85 and when I asked ahy he's doing that, he said that by doing this the AC should start. We waited for the room temperature to go from 76 to 78 and the AC did not work at all, when we tried lowering the temperature.
I called back at 3:00 am again and Ryan said that he can shift us to a different room on the same floor to sleep, so I asked him that we are already so exhausted, if it'll be fine to leave the luggage and just move and sleep for the night. He wasn't sure so he said that you can talk to my Manager, a lady named Christie, who I feel is the rudest person I have ever talked to. When I explained her the whole story...she said that they don't have maintenance after 7:00 pm and I told her that Ryan send the guy name Andre to check the AC. She said that Andre is the security guy and not maintenance....I asked her that how am I supposed to what kind of a guy "Andre" is??? Do I own the Marriott??? She said the only thing she can do is that at 3:00 am in the morning, I will have to move all my stuff to a different room and sleep. and then she hung up on me.
How do you expect a person to move their stuff at 3:00 am in the morning? Is this the kind of service Marriott offers?
Till now, I only had the Marriott rewards card as we always believed in keeping one hotel for all our traveling needs...but seems like I will have to change it to a different one...
I am so disgusted and annoyed by the amount of service provided at the Courtyard Marriott in Atlantic City. We paid a total if $125 for the night and what do we get...no comfort and exhaustion.
Disgusting is the word.... Majorly for the people at the Front Desk.