Hughesnet Complaint - Do Not Get Unless Nothing Else Is Available!!!
BELTON, TEXAS -- Do NOT get Hughesnet service!!!!! I have had Hughesnet service for about three and a half years and I cancelled it as soon as I could find another provider. It used to be passable, but now it barely runs at all. It is less than dial up speed most nights. But since you can connect to the internet, you have no reason to complain according to them. It does not matter that you are paying for a higher speed and not getting it. The do not provide the speed promised and will do nothing to correct it. They just keep running you around. I have spend the last two months trying to get some speed in the evenings. I am supposed to have 1.2mb download speed, but most nights it is 85kb or less!!!! The technical support can barely speak English, they will keep you on the phone for hours and they just keep telling you to do the same things over and over. Nothing you do is the way they want it done so they have you do it over again. This is their way so that they do not have to deal with the problem.
If you are unable to run speed tests because your speed is so slow it errors out and will not run, it is your fault and you are not being cooperative and doing what they want you to do. IF YOU CAN GET ANY OTHER SERVICE DO IT. Hughesnet SUCKS BIG TIME. They are not providing the service you are paying for. They will do anything NOT to take care of the problem.
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