FIA Card Services Complaint - Poor Service
ROCKVILLE, MARYLAND -- I always try to pay bills on time to keep my credit score high (over 800).
Today I have a "FIA Bank" credit card" which actually says "Suntrust" on front.
A few years ago I had a MBNA bank credit card. Eventually it was taken over by FIA Card Services "SunTrust Bank". One day about 18 months ago I noticed I was very close to the due date so I drove to the Suntrust Bank branch up the street to pay the bill. They refused to take payment. I ended up sending the payment at the post office Express (expensive) Delivery. A few months later:
I was trying to cover the high interest payment on this FIA Bank (Suntrust) credit card by paying it off with a lower interest Bank Of America credit card
Check. The check bounced.
The Bank Of America said that the check was not acceptable because
the Suntrust bank was AFFILIATED with BOA.!!! So my credit score dropped a
few points and I got burned for a non-payment.
Today I noticed the payment was due on this FIA card. I tried to pay it at the local Bank Of America but they said the account is not in their system (Even though they claim in writing that they are affiliated).
I went online to pay the Full Ballance on the account so I won't have to pay a
finance charge. The internet account payment policy states that a max of $400.00 is all you can pay (even though they still charge $15.00 for the service). My credit bill was: $409.00.
This card is trouble.
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