Microsoft Network (MSN) Complaint - Just Try To Leave MSN
DALLAS, TEXAS -- If your currently signed up with MSN, good luck getting away from them. They are real proud of their $20/Month dial-up service that is available through several other companies for less than $10 a month. Most people stay with MSN despite the savings offered by other ISPs because they are Microsoft. I guess people think they will get discounts on their software purchases or free technical assistance for Microsoft software products, good luck on getting anything else but a monthly bill and very little support.
About a year and a half ago I did the unthinkable and called Microsoft Network administration to discontinue my service. I was switching to a local broadband service provider and Internet access came with the package. Well, first of all, try to find someone to talk to about discontinuing your service. After an exhaustive search, I finally found an individual who immediately went into a sales pitch and offered a rate reduction from $22/month to $19.95/month. I repeatedly told the individual that I was not interested. I was finally offered three months free service to give me time to consider the consequences of my actions. I told the individual on the other end that they could give me as much free service as they wanted but I was still changing ISPs.
Well, here we are a year and a half later and guess what, out of the blue I just got a bill from Microsoft Networks for service that I dropped a year and a half ago. It contains lots of threats about handing my case to a collection agency if I don't respond immediately.
What do you do when attacked by a 600 pound gorilla ? You pay the bill or have your credit rating destoyed. After all, the government has been going after this company for questionable business practices. Large companies have felt the wrath of Microsoft, what chance does an individual have ?
If your a current MSN member, get out any way you can. If your considering MSN as your ISP, don't even think about it !