Gateway Complaint - Bad All Around... Should Of Bought A Dell
HERNDON, VIRGINIA -- I purchased my laptop Model: M-6846 on May 23, 2008 from Best Buy. Three weeks later it was making a really loud noise. I talked to two different tech support people and one said it was a bad fan, the other said it was a bad hard drive. Keep in mind, this laptop was LESS than a month old. Took the laptop to Best Buy and after five days it was diagnosed with a bad hard drive. I called Gateway and talked to tech support and they said they would send me out a new hard drive and hold a $75 charge on my credit card until I returned the old hard drive. (Think a core fee when you buy a new auto part)
AND that the hard drive will come blank, no operating system, no nothing! I didn't get a recovery disk with my laptop, I didn't get any disks at all. So the next day after I ordered the new hard drive, I spoke to three different people at customer service and FINALLY one told me that they would send me a new recovery disk without charging me the $20 that they wanted for the blasted thing.
Flash forward to five days later when I receive the new hard drive. I open to box and check the invoice and what do I notice but a nice little message stating that I have 10 TEN days to return the faulty hard drive or they are going to charge me the $75 fee that is being held on my credit card. The lovely tech support person that put in the order for the hard drive didn't TELL me that little important bit of information. NICE!! That day I call customer service and explain my situation and they told me that the recovery disks were back ordered and I should get the disk in about three to four weeks!! LOVELY!!
I called this evening and asked if there was anything to do about extending the time that I could return the old hard drive and they told me that the only thing I could do was to put the new hard drive in, send the old one back and wait those three to four weeks to get the recovery disk!!
I AM NEVER buying a Gateway product EVER again!