Washington Mutual Complaint - WAMU Online Bill Pay
WAMU's online bill pay is supposed to assist you with delivering payments on time. You select the date the check needs to arrive and they calculate when to send it.
The past two months, using their online calculated estimates has made me late on my rent. When it happened the first time, I immediately called to insure it wouldn't happen again. The WAMU rep promised me that he would set it up so the payment would arrive 2 days prior to the date it needed to be there. I even went online again to confirm the dates would be right. Late again! Today is the first and my landlord just called me. No money. So when I called WAMU, the rep (in India or overseas, no doubt) said that the money was already in my landlord's account. Which is pretty miraculous, since we don't have their account information. Another example of a complete lack of understanding.
I was then told that the check which was confirmed to be delivered today (the 1st) would take another 8 business days and that if I wanted to cancel the payment, it would take 5 days to be credited back to my account. So I ask "does WAMU stand by what it claims online for the delivery dates?" and he says, "no, it's just an estimate." Now, I am going to have to cancel the check, deliver it by (and be out an extra $2,000 until the money is credited back to my account.)
WAMU is horrible. I was disconnected three times while trying to resolve this - it's now been three hours on the phone regarding the issue.
Let's see... If I had a company and outsourced all my calls overseas (and the employees couldn't understand English), I didn't respond to customer complaints, I didn't deliver my products on time and I offered no guarantee of my services...would I stay in business? NO. I guess I should consider going into banking.
WAMU WooHoo. No choices. No service. No support. No S---!