Sony Ericsson Complaint - Phone Update Killed My W900i
When Sony Ericsson first released the W900i walkman phone, I got one and was pleased with my purchase. User-friendly, solid-feel and intuitive, I was so pleased that I got two other SEs for my children. However, it had difficulties running with its PC communication software, specifically the one that allows one to use a PC to send SMS through the W900i. Using the phone's software update service, it consistently told me my phone software is up-to-date. After over a year of use, I found the update service in Sony Ericsson's website. I installed and downloaded the software, did everything as instructed to update my phone, and the update went smoothly. Immediately after that, my W900i cannot be used to make calls unless the wired handsfree kit is used. I did the update several times more, using 4 different PCs, did resets of the phone multiple times, lost my phone contacts in the process, all to no avail.
I called the Sony Ericsson hotline for help and the first thing I was asked was whether I have read the disclaimer. I went to the Sony Ericsson service centre and they wanted to charge over $40 just to determine if it was a software issue. I called the Sony Ericsson hotline again and asked to speak to a manager. They promised to have the manager call me over the next few days. After waiting for over two weeks, I checked again and was told again that a manager will call me soon. After over a month of waiting, during which time I resorted to using my old trusty Nokia, I decided that no one in Sony Ericsson is interested in my case.
I upgraded to a Nokia 95 8G and my problem is solved! I hope this serves as a warning to folks who trusted Sony Ericsson and want to use their software update service.