Home Depot Complaint - False Advertisement and Bad Services
SAN JOSE, CALIFORNIA -- I recently purchase a small place which required me to make a lot of trips to Home Depot for my own home improvement. At first, I was very happy with this place because of all the things that they have. Unfortunately, my first good impression did not last that long.
As I was searching to remodel my bathroom, I saw a vanity top display that I really like. The advertisement said that vanity top will take 7 days for special order. I placed my order on June 7 and now is July 2 and no one that I called has an answer for me.
Beside this false ad, their service is not great either. When I was at the store around Story Road (San Jose, CA), I wanted to place an order. I found a guy that work there, he said that he doesn’t do special order, he will find me someone else. And guess what, I was waiting at the spot, but the guy was disappear. I asked another one, who basically doesn’t know it either and ask me to come back.
I still wanted that glass vanity top so badly, so I went to another store on Capitol (San Jose, CA). They seem nicer, but they still kicked me out because, there were not enough people for special order. I had to come back the next day, just to place the order. The guy is nice, but my order still not here.
I guess I signed the paper that doesn’t have an exact date that the order should be in as they advertise.
Anyway, they left me a message that said my vanity is damage so they have to reorder. I called again to check, and they said it should be in about 1 PM on June 30, but I should call first.
Guess what, I called around 2:44 PM to check and they said my order are in. I asked them more than once that if everything is in, the guy that I talked to said yes. I went to pick it up, the vanity top is still missing. I talked to the manager, he said “Sorry, but I can’t do anything” I don’t really get it, if the manager can not take care or no what is going on than who do we talk to?
I wanted to cancel, but they said you are not allowed to even if this was their fault. The manager told me he will call me today, but haven’t heard anything from him. I called again today and talked to a lady. She seems very nice, but just like other people at Home Depot don’t keep their words. I told her about my situation, she PROMISED she will call me right back, but never heard a word from her.
Anyway, what pissed me most is they don’t give you an answer. Their attitudes are like “I’M A BIG store, ONE CUSTOMER WON’T MAKE A DIFFERENCE IN MY INCOME” I’m just sick and tired of waiting. I guess maybe I have to wait for 30 years to get my vanity which I fully paid. On top of that, I also have to paid the guys that suppose to fix my bathroom some fee so they can reschedule for they can not work without a vanity.
MY WHOLE POINT IS YOU BETTER READ THOSE SMALL PRINT WHEN YOU PURCHASE STUFF FROM home depot BECAUSE THEY WILL TRICK YOU AND WASTE YOUR MONEY.
I hate writing and I spend this much time to write is clearly tells you home much disappointments I have with Home depot.