I am the last person to write reviews about any product I purchase. But about National Home Protection I feel I was so cheated that I felt nobody else should go through the same problems I am going through.
I had purchased this home warranty for peace of mind it turned out to be one of the biggest pain in the ass. I had filed a claim with them saying my toilet flush was broken. They never call back. After talking for a month with the representatives the claim was denied saying that the flush was broken due to improper wear and tear and accumulation of rust. I was surprised since the part that was broken was plastic and rust cannot accumulate on plastic. I kept on requesting that they should send somebody else and take another look. but every effort went down the drain.
Next time I filed another claim saying that my toilet was flooding. This claim was denied stating that was a duplicate of the claim that was already denied. I don't understand in what language does a part broken and water not flushing mean the same. Its been 15 days that I have been talking to them to resolve the issues but again I am disappointed. The plumber said that he needs to bring a electric machine to remove the block that is hindering the water to flow.
When ever you file a claim with them it takes about 4-5 days for them to assign the contractor. I kept on calling them on it and they said they are not able to find a contractor in my area. Finally after the contractor came in It took another 10 days for them to get the diagnosis. Everyday you call them they say they are working on it. Its been 3 weeks now that my toilet is not working. I guess I will have to fix the problem by having over my own plumber.
Customer service representatives do not have proper knowledge about whats going on about your claim. All they do is read notes they have on the claim. They do not add anything more to it. There is nobody responsible to talk to. The authorization department do not have a phone number to talk to not does the disputes department. Email them and it takes for ever for them to get back to you.
So much money down the drain. I would strongly say thing twice before you sign-up with this company.