Alaska Airlines Compliment - Great Crew, Great Flight - Customer Service
Customer Service - Compliment
SEATTLE, WASHINGTON -- June 30th we flew "home" to Arizona, the girl at the service desk where we checked in at SeaTac got us checked in and asked us to have a seat at the handicapped chairs up front and she'd order wheelchairs for us as it was a long process to get to our gate, after 75 minutes I asked someone for help, everyone else who was sitting where we were, got their assistance and were wheeled to their gate within just a couple minutes... chairs were never ordered for us. There was a young lady I talked to, and SHE ordered the chairs and they were there in a couple minutes and we were whisked through the airport, then security and taken to the gate.
We were left at the gate to walk on down to the plane but it wasn't that far so we were okay, I did go over to one of the bars and order a couple kid's meals for us, didn't want to eat too heavily before the flight.
The flight crew and attendants were great, even served hot cookies straight from the oven on board! But they did only come through one time with drinks (soda, water, and coffee).
Got to sit in the first row of seats behind first class and have decided if I ever have to fly again, that would be the way to go, the seats we had were very narrow and hard to comfortably sit in the three hours we were on the flight, but it had lots of leg space.
Needless to say, we will be driving on our return trip to Washington, because we have decided to move there! Whatever fits in the truck and our 4 x 8 trailer, will be taken with us...we're gearing up for a HUGE yard sale!
Anyhow, back to the airlines....when we got to Phoenix, two attendants were waiting to whisk us off to baggage claim, but were nice enough to stop at the restrooms for both of us, they gave us about 10 minutes while they took care of something else and they came right back for us.
At baggage claim, the one young man waited for us to get our luggage and then he put it on a cart and walked us outside to our waiting ride and loaded it for us.
The dogs were both well received, Munchie slept through the flight again, she had her stuffed monkey to rest her head on, so she was happy. Bearbear slept for about the first hour of the flight and woke with a growl and sharp bark (must have been dreaming), and he looked like he wasn't real happy at being in his tote, so he sat on my lap and took another nap, all the attendants had to come see him....he's very friendly, as a service dog must be, but he just sighed and laid his head on my shoulder again and went back to sleep.
All in all, it was a good flight, and all went well except when we didn't get up to the gate with enough time to get a decent meal....I'd have preferred anything but hot dogs but they were the easiest to hold and eat.