Continental Airlines Complaint - Continental Going Downhill In Service
I would like to share with you my last nightmare trip from Dallas to Madrid on June 23rd, 2008. When I arrived to the DFW airport I was told that due to weather conditions the flight CO1138 was going to be delayed two hours and therefore I will lose my connection since the airline could not find me other connection to Madrid. Therefore I was advise to come back the following date after I was assured that my flight was already reserved for the following date, and that I just will need to show up. When I arrived to my house I called Continental to reconfirm my trip the following date June 24th same flight CO1138 to find out that my entire R/T was canceled.
After I had to argue over the phone with Continental to get a new R/T ticket.
The next date on the 24th the fight is again late this time due to Tower Control issues.
I am told in spite of the delay I should have enough time to make it to my connection CO62 to Madrid since it departs from the same terminal C.
When we arrive it takes the airplane 20 minutes to the plane to make it to the gate and 10 more minutes to open the gateway. We are told that the international connections in terminal C have a cart waiting to take us to our destination. It was not the case since there was no cart when I exit the plane and the gate to Madrid flight was closed at 10:15pm.
I had to go to passenger assistance and a new ticket to CO62 at 10pm was issued together with a complementary night at Holiday Inn. We are driven over 30 min. away from the Airport to a different Hotel without notice named Western Inn isolated from the city or restaurants and given the choice at the reception to a pizza for 10$ actually it was half domino’s pizza when I open the box and drinks were not even included. The room was not clean either. On the 25th when I am ready to get into the flight I am told that the paper part of my ticket was missing and therefore I could not travel and that it will depend on the “generosity” of passenger service issuing me a new ticket.
The fact is that I had the ticket in the same condition as I was given it the night before. I realized that the officer that attended me keep the paper portion of the ticket by mistake. Finally I am able to seat in the plane to my surprise in a seat that does not recline. Also the plane has domestic configuration three seats in each side no individual TV screens and the plane is completely full plus the quality of the dinner offered is a lot worst that what used to be few months ago.
From the last time I travel internationally last December, Continental has going downhill in such manner and fast rate that is scary. Ticket prices have greatly increased but the service and services are a lot worst. I called this deceptive abusive practice and lack of consideration to your customers that I am not going to tolerate and that I am going to publicly report.
Felipe J. Ramirez