Russell Orthodontics Complaint - Dropped
INDIANAPOLIS, INDIANA -- Well I have dealing with this company for less than a month now, wanted invisalign for my bottom more for cosmetic corrective services versus as a actual need. So anyway I went there got there did everything they told me, paid my deposit. Well they obviously do not like patients questioning policy and procedures when I asked why I was not presented with informal consent first before I had the procedure and payment obtained. Well I was dropped as a patient and told not to come to the office they will refund me the check in the mail. How rude they went saying how I had been smart mouth to the staff and showed up late on the first day if that was problem why not say something instead of fake smiling like things were okay? (which they knew because I got lost and they stayed on the phone with me till I got there)
It really wasn't the doc herself just her office manager from the way she shoved the impression trays into my mouth to the point I have grooves just being rude. Yes a company has a right to refuse treatment, but patients has rights if their is a problem of them of you asking questions then move on.
So we will see oh on top that I wasn't allowed to talk to the doctor. oh how professional.