Russell Orthodontics Complaint - Dropped - Orthodontist

Review by feduplady on 2008-07-02
INDIANAPOLIS, INDIANA -- Well I have dealing with this company for less than a month now, wanted invisalign for my bottom more for cosmetic corrective services versus as a actual need. So anyway I went there got there did everything they told me, paid my deposit. Well they obviously do not like patients questioning policy and procedures when I asked why I was not presented with informal consent first before I had the procedure and payment obtained. Well I was dropped as a patient and told not to come to the office they will refund me the check in the mail. How rude they went saying how I had been smart mouth to the staff and showed up late on the first day if that was problem why not say something instead of fake smiling like things were okay? (which they knew because I got lost and they stayed on the phone with me till I got there)

It really wasn't the doc herself just her office manager from the way she shoved the impression trays into my mouth to the point I have grooves just being rude. Yes a company has a right to refuse treatment, but patients has rights if their is a problem of them of you asking questions then move on.

So we will see oh on top that I wasn't allowed to talk to the doctor. oh how professional.
Comments:3 Replies - Latest reply on 2008-07-03
Posted by madconsumer on 2008-07-02:
"I asked why I was not presented with informal consent first before I had the procedure and payment obtained."

and what was the purpose of this?

i am sure they felt you would be more trouble than the dollars they would have made off your services.
Posted by MyDogsMom on 2008-07-02:
Being late for an appointment really isn't an excuse. If you know the internet well enough to find this site to complain, you can go to Yahoo maps and get directions.

It certainly sounds like you gave them cause to fire you as a client. They absolutely have the right to decline your business. Doctors don't have time to coddle people. They are busy doctoring.

My Dog's Mom
Posted by steve101 on 2008-07-03:
A patient has every right to get an informed consent. This informs the patient about the possible complications of a procedure and enables the patient to decide whether to go ahead with a procedure.

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