Slumberland Inc Complaint - Customer Service?
HAYWARD, WISCONSIN -- In February of 2008 we had gone to Slumberland to purchase a leather sectionsl and coffee table. Upon delivery our coffee table had a gouge in the corner and our leather sectional was terribly scuffed by the delivery BOYS! We had told the BOYS this and pointed it out to them and they said there was nothing they could do and we would have to call the store. We did call the store and they had sent a repairman who came out. This repairman was very polite and honest in telling us that this is something he should be fixing at the store! But they had told him it could be fixed in our home. He did what he could, bless his soul, but two days later, the staples were showing and the leather tacks were popping out and our beautiful leather was sagging!!!!!
We had taken pictures and taken them to the store. We had agreed that they would order us a new coffee table, which came in with the same gouge in the exact smae spot!! We denied that one as well. The delivery manager then offered us a whole new table if we saw one that we had liked. We picked one out and they then said that they would have to put in an order for it. We then told them that to save them we would wait to have the furniture fixed until the table could be delivered as well. O.k., remember?
This is the end of February 2008. It is now July 2, 2008. We called yesterday and low and behold...our new table had been delivered earlier that day.(no one called us to let us know) We then set up that delivery would be for this a.m. at 9. The delivery man was here at 9, on time, but alone!!!!!! He could not lift our recliners to take them back to the store to fix! So, it is 2:30 p.m. and he is back with a helper.
Now, they told us that they would pick up the recliners this morning and we would have them back this afternoon. On taking the recliners out of the house they again gouged our leather on the door frame. Will it take another 5 months to get this fixed? In closing I would like to let you know that our saleswoman was very nice as well as our first repairman!! They are a true assett to the company!! Oh, just one more thing....BUYER BEWARE!!!
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