SBCGlobal.net Complaint - Incompetent Customer Service / Complaints Not Welcome
OVERLAND PARK, KANSAS -- If you use SBCGlobal or Bellsouth for internet connection or email, buyer beware. Customer service is non-existent. And by the time you figure that out you will have spent hours either searching the help screens, downloading self-help tools that don't work, or doing online chat with personnel that are apparently incompetent.
What's worse, is that when you're finished -- problem resolved or not -- there is no way to voice your dissatisfaction. Unless you agree to voice your unhappiness without receiving a reply!
ATT is a mess. Since installing DSL at two homes and setting up 2 email accounts I've received incorrect equipment, equally poor support for resolving connection and email problems, I've had 2 routers fail, etc. I'd say it's at least 2 hours for each incident.
Today I actually had a customer service CHAT rep tell me that my not being able to gain access to my web mail had nothing to do with having an internet connection. She asked me if I could connect to the web. Errrrr -- I had been on CHAT with her for nearly an hour. Yep -- I'd say I had an internet connection.
Enough said. I'd love to know WHERE to send a transcript of the 64 minute chat with customer service. If anybody in the organization knew that this was 'standard operating procedure' they might be really embarrasssed. SBCGlobal/AT&T does not want to be contacted -- give it a shot -- try to figure out where/how to contact them and actually receive a reply.
Pitiful at best. I'd like a refund equal to the time spent dealing with connectivity issues where I am more intelligent than the customer service rep.
Amazingly, each and every time I've fought to get the issue escalated to a supervisor and I wait on 'hold' the problem is mysteriously resolved and everything begins to work. That's the truth as I know it.