J.C. Penney Company, Inc. Complaint - Terrible Product And Customer Service
STRONGSVILLE, OHIO -- I wanted to get a cornice box for my kitchen, so I contacted JCP Custom Decorating at Southpark Mall. A Consultant came out the following week and was able to help me pick out a style of cornice box and fabric that I liked. Since that went well, I decided to look into drapes for my Great Room. I found a fabric that I really liked and the consultant really pumped me up about how great the drapes would look in there. I placed the order on January 4, 2008 and my total order was just over $2000. I was told that it would take 6-8 weeks for my order to come in. After not hearing from JCP for over 8 weeks, I contacted them.
Coincidentally, all of the sudden my order came in (yeah right). They came out the following week for the install. The cornice box was out up with no problems. Next was the drapes.. When the installers took the rod out of the box, they realized that it was the wrong color and that it was not cut in half (as written on the purchase order). I was told that it would take 7-10 days to get a new rod. I contacted my consultant to complain and they were able to get a new rod to my home the following day. As the installers were attempting to put up the drapes the following day, I overheard them whispering. Finally they told me that the drapes were not sewn properly and they were not hanging like they were supposed to.
They took the drapes with them to show the plant. I received a call from my consultant 3 days later and she said that they were ordering new drapes. She said that they would try to rush them for me. Approx. 4 weeks later (after I called my consultant), I was told that the new fabric they ordered had something wrong with the dye lot and that they had to order new fabric again..... Long story short, it is July 2 and I still do not have my drapes. Over 7 months for a pair of drapes is ridiculous! I will NEVER order from them again. I have been unable to find a number to contact someone to complain to at corporate but am still trying!