Payless Car Rental Complaint - Forced to Take Out Extra auto Insurance
Made reservations for car rental for a week at Orlando Fla.Payless rental office on McCoy Rd.
We had a reservation quote For $172.99 and we had to pay $307.70 ,because my husband used his bank card (Mastercard)we were forced to take out extra insurance( we also had full coverage on our ins.).I wanted to use my regular Visa
CC card and put it in my name,but was told that
If I did this I was the only one who could drive
as I did not want to do all the driving we left it in his name.We ask if ther wasnt another way to keep it in my husbands name without paying the high ins. and we told that was the only way
to get the car,they we rude and the car was dirty and almost out of gas when we got it.They also gave me a upgrade to a 4 door car because of our trouble,problem was I made reservations for 4 door car!!
Then the fun starts ,sometimes in August I talked to Phylis Adell ,coustomer service rep.
and I was told this should have never happened.
and the Orlando office should have told me about the second driver policy we could have taken out and we both could have driven the car and it was a fraction of the cost of ins.She stated she would pull the file and get back with me,over a month later i called and again she admited they did wrong and she would take care of it ,had me fax a copy of bill and the amount of ins.waited another month called her and again said she would take care of it,but need to pull contract
AGAIN!!!! Ater this conversation I got upset and faxed her a letter telling her we were going in circles and I was filing with the Orlando BBB
and within a hour she called me back and said plese dont do this just give me 2 days and I will call you back and take care of this,and ,that was the was over three or more weeks and I have not heard from her !!!!!Do you think she really cares???