ORLANDO, FLORIDA -- I would not normally advertise for a company but I have recently had a really amazing customer service experience.
I have a lot to say about my recent experience with my car insurance company, Progressive.
I LOVE PROGRESSIVE.
After my car wreck last Thursday I was in a lot of pain and very stressed about what would happen to my car, my health, the impact it would have on my daily life, bills, medical costs etc.. etc...
Thank you to Progressive my life is so much more pleasant and less stressful at this point.
I called to make a claim the next day with their claims department. I was not on hold very long and did not have to talk to 20 million computer voices while pressing buttons before I could speak to a person.
The gentleman was very courteous and went above and beyond in his empathy and consideration. He expressed concern for my well being and the outcome of the accident. Sure this is his job, but phone service representatives usually just do what is required of them with very little positive affect in their voice or attitude. He asked what had happened and the whole time had a very sincere concerned tone "Oh wow, that is awful... you are so lucky it wasn't worse...thank goodness you are ok etc... " regardless of his actual concern he was very calming and helpful.
he provided any contact numbers I may need and explained the full process of taking care of my claim. He located the nearest body shop for me and called them with me on the line to make the earliest appointment at my convenience. He constantly made sure everything was clear, simple, and without any problems. He provided me with a number to call him directly if I should have any issues.
It continued to be an easy and smooth process...
When I arrived at the body shop the progressive representative promptly called the rental service then proceeded to go over the damages of the car with me while taking clear photos and checking every little detail. They listened carefully and also seemed concerned.
The representative from Hertz arrived very quickly and drove me to the rental location. They were also friendly and clearly explained every part of the rental and what part Progressive covered as well as what my options were with gas, daily insurance etc... Daily insurance for the rentals was usually $25.00 to cover any damage that may occur to the vehicle while in your possession. However, because I was there through Progressive, it only cost me $12.99 daily. This meant that no matter what happened to the vehicle, from a small scratch to it being totaled, I was only responsible for that $12.99 and not held liable. Progressive would also call and extend the rental for me if necessary, so I simply get the keys to a car equivalent to my own or more and drive it for as long as I need. I ended up with an 08 Ford Fusion with dash board controls on the steering wheel, a navigation system, Sirius satellite radio, and an in dash 6cd player :) and get to drive it for the length of my repair at no cost to me accept gas and the optional daily insurance.
And there is more...
Saturday another representative from Progressive called me. This time an equally kind and considerate woman. She was the one to handle my injuries and personal health coverage. She explained that Progressive will cover 80% of all costs including my x-rays, ambulance ride, ER fees, Cat Scan, and even prescriptions. They would file all the paperwork with the hospital then send paperwork to my health insurance company for the remaining balance. All I had to do was. send them copies of my prescription receipts. She expressed concern and told me not to "over-do-it" at work and to call her if I needed help with anything. She also told me she would call me in a few days to see how I was feeling. Even better, Progressive is reimbursing me for the days I missed at work due to the accident, all I had to do was send copies of my last two paychecks, they even phoned my manager at work for me.
This is not my first positive experience with Progressive, last time I just needed some body work after a car battery was left in the road and destroyed my front fender... they had the same great service with a rental... but this time with the medical issues they just knocked my socks off with amazing customer service.
If it is in your budget to switch car insurance companies, I strongly suggest looking into rates for Progressive. They are one of the less expensive companies and they also have included pet insurance for your pets traveling with you along with motorcycle, RV, Boat, and other types of insurance.
Their kindness and amazing guest service has won me over it may be their job, but they do it well and I feel safer and more can at ease because of it.
So anyway... if you want to be worry free in a situation that be devastating, Progressive can help!