Earthlink Internet Informative - I Am Sick Of Being Ripped Off By Earthlink!
LAKE CITY, FLORIDA -- I signed up with Earthlink for DSL internet service in August of 2005. I used the service exactly one week from the day it was turned on. I had a dispute with Bell South and requested they remove their line from my property. I decided to go with cable and VOIP. I called Earthlink and told them I needed to cancel my account. They informed me I was obligated to pay for one full year and if I canceled early I would still have to pay 240 dollars. I am such an easy target, I paid for the full year. When the year was up I called them again and requested to cancel my account. They wanted to know why I wanted to cancel, I told them I don't have a phone line going to my house. I explained I had not used the service accept for the first week. They canceled the account and gave me a confirmation number. The charge was 39.95 per month.
Six months later I just happened to check my bank account online and saw a charge from Earthlink! They had started taking out the 39.95 again the next month after I canceled! I called them again and went through the whole story and requested a refund. They credited my account for two of the five months they took. The charge stopped coming out. I did not check my account for about five months, because my husband became very ill and with everything going on with him I just simply forgot. One day while checking my account online I saw a charge from Earthlink for $39.95! They had started taking out the 39.95 again two months after I canceled the second time.
I was having a really bad time during this because I had lost my husband in June of 2007. I tried to contact them and couldn't get through.I tried again the next day same thing. Because there were so many things I had to deal with at that time I forgot to try to call them again for three months. This time when I called I got through and again told them the whole story of no phone line and that I had canceled already once. They of course were so sorry for all my trouble and again canceled the account. They were generous enough to refund two months of the five they owed me. As I said I am an easy target, so I agreed. The charges stopped again.
With the death of my husband I was having financial problems and decided to stay with my youngest son for a while and let another one of my children stay in my house and make the payment. This was in September of 2007. Although I checked my account each month I just didn't really look at it close. That is until one month a check to my doctor bounced. I knew the money should have been in the account. So I checked my account to see what had happened. WOW!
Earthlink had started taking out 39.95 in October of 2007. This was in Feb. of 2008. I called them again and was very upset. I went through the same routine again. They refunded two months. The charges stopped. Two months later in April of 2008 charges from Earthlink appeared on my account again. Only this time it was 3.95 per month.
I tried to call them I never got through I tried everyday without ever talking to anyone. Last night I decided to go to their website. I found a live chat contact there. I started the chat with Helen K. The only thing she could "do" was to give me a two month refund of the 3.95 and cancel the account again. I think there should be someone I could complain to. I feel I should have a full refund of all my money! I am undecided at this time as to what steps I will take from here.