The Limited, Inc. Complaint - The Limited Rewards Card
I never received my rewards card from the Limited. When I tried to call to check on it, the first rep said that it would be 4-6 weeks (it's never taken this long before, but ok I'll buy it). So 3-4 weeks later I call back to verify and of course the next rep had no clue as to what I was talking about. To say the least it was most frustrating. It's like someone holding on to money that is owed to you. I had absolutely no help until I called back in and spoke to a representative who actually knew what was going on.
The previous rep had NO clue. Her name is [snip], if you ever reach this rep HANG UP IMMEDIATELY and call back. I told her that I never received my reward for earning 300 points and she thought that I was actually talking about cash $$. I think what irritated me the most was her complete disregard for my situation. Never once did this person (for lack of a better word) say "I'm sorry" or try to make amends. She was very cold and condescending. I can only hope that if she's ever in a situation where she needs to find out what happened to money owed to her that she is treated with the same ill-treatment I received from her, after all it's only fair!
Also, I would like [snip] to know that I received your name from a co-worker at your company, the same one that had no clue what was going on with my account, she was MORE than willing to give your first and last name, but would only give HER first name with her employee # I thought that was VERY disrespectful and dangerous and I think you should know!
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