Finish Line Complaint - Finishline.com -- Nonsense Security Measures, Rude, Useless Customer Service
I was traveling abroad and wanted to order a pair of running shoes to receive them just as I get back. Found what I wanted at Finishline.com, went trough the whole ordering process, but at the final step was told that there is a problem with my credit card and I need to double-check the billing info. Done that, still the same error message. I tried again. And again. Then called my credit card company--no problem, my credit card is fine, and they showed 4 attempted charges by Finishline.com Called FinishLine customer service, and was hung up upon twice. Eventually got through to a rep who told me that my credit card was locked out of the purchasing process because I tried it more than once. It was initially locked out because I was trying to order from abroad, despite the fact that it was with an American credit card, and the same U.S. billing and shipping address. The web site showed absolutely no warnings, just a message that there is a problem with my card--which there was none!
They suggested that I either wait 15 days or try a different card. Neither worked, so I called the customer service again. They said that I need to wait another month to be able to order from them, or I can order over the phone or in store, but no online discounts would apply.
I emailed and called them several more times, but to no avail. The customer service simply refused to help, and overall were just rude, pushy, or simply hung up on me. I definitely going with the competitors in the future, even if it will cost me a little more.