Badcock Furniture Wilson, North Carolina Complaint - Wilson NC Badcock Store & Poor Customer Service
WILSON, NC, NORTH CAROLINA -- I ordered a Chelsey Park loveseat to match my sofa the weekend before the Memorial Day weekend. Once the loveseat was delivered, the deliverymen could not get one of the legs on the chair. They called the warehouse manager who came out and placed a leg on the chair that was not the same length as the others. He told me that he would be back in about 2 days with the correct leg for the loveseat. I said ok. Upon leaving, I noticed the warehouse manager had ripped the bottom of the chair to determine why the original leg would not fit. He did not say a word to me that he had done this. I immediately called the store the following Monday in order for them to order me a new chair. The manager told me that they would put in an order for a new chair and once it was delivered to their Wilson, NC store they would deliver it to me which would consummate taking the damaged chair.
After waiting and waiting, I finally called the store to ask what was taking so long. I called the store several times and spoke with the warehouse manager (who kept saying he did not know anything about a re-order for a new chair) and M*****L-who is one of the store managers there and the same a$$hole who opened my account and who I had been dealing with if I wanted to add furniture to my account-he finally told me (after putting me on hold 3 or four times stating he would call his warehouse manager to see what was going on and he would call me back and never did none of the times), and I quote, that "if I bought a new car and something was wrong with the brakes that they would not give me a new car but fix the brakes." So the b*****d offered to have the warehouse manager come out and sew the bottom of the chair. I tried to explain to the b*****d that the way in which he tore the bottom of the chair that it could not be fixed like that. Then he offered to have the entire piece under the bottom of the chair replaced. I refused and told them to come pick the chair up and take it OFF of my account.
They were scheduled to come pick the chair up on a Wednesday after 6:00pm. The a$$holes came to my house before that time and left a "We missed you" delivery note on the door that stated to call & reschedule. After calling to reschedule several times and them not showing up to get it after they reschedule, I figured they were not coming to get the dam* chair because they were mad because I wanted to return it.
The phone call before the last phone call I made to the store went something like this (7/2/08): I called and spoke with a manager (S****n or C***s) I believe was his name. I told him that after several weeks they have not come to pick up the loveseat. (By this time they know exactly who I am.) He says, "the chair in Knightdale?" I said yes. He said we have made SEVERAL attempts to come out and pick up the chair and that he didn't deliver to my area every week." I told him that they tried to pick up the chair before I got off from work and I explained to them that I didn't get home until after 6pm. The a$$hole said it didn't matter and that they were not coming to pick up the chair because gas is too high and I would have to get it to the store myself. After a surge of vulgar language to him, he hung up. I called back immediately and told them that the dam* chair would be out by the dumpster.
Thinking I could get some type of resolution with customer service or the president of the corporation, I opted to call the customer service # listed on Badcock.com website and left a message because it was after hours. A CSR rep named I** called me back and I explained the situation to her. She in turns hangs up with me to call the store to find out what was going on. Then she calls me back after an hour or so on 7/3/08 to say that she spoke with M*****l and he said they had made THREE attempts to pick up the chair. Here are the 3 attempts the stupid frugal b*****ds made:
1. Delivery of the chair
2. Warehouse delivery manager coming to put the correct leg on the chair AFTER I had called the store and told the manager I did not want that chair and to order me another and he agreeing to do so.
3. Attempt to pick up the chair before 6pm after I specifically told them I don't get home until after that time.
No other attempts were made to pick up the chair. After listening to the lie about the 3 attempts, the stupid a$$ rep asked me did I want to know how I could get a credit to get the chair taken off my account. She said the same thing the b*****d a$$ manager said about me getting it back to the store myself. I requested to talk to the owner/president of the corporation and she stated he could only be reached by mail. BULLSH*T!!! I asked her how I was going to get the chair to the store (on my back I said) and hung up on the b***h. On 7/1/08, I had written a check for my payment for the month of July. I immediately called my bank on 7/3/08 and requested a stop pay on the check. My last and final call to that store (spoke to D****l) was to ask him to tell the other b*****ds I had been dealing with for over a month that they will not get another f*****g dollar from me and they can come pick up every last furniture I ever bought from them (that hasn't been completely paid for) or better yet, they could put it on my credit as a charge-off. All I know is that they will NEVER get another penny from me I don't care what they do. They can take legal action- I don't give a darn.
Here is where I stand. The b*****d never told me that he cut the chair (whether it was an accident or not.) But after speaking with the b***k b*****d name M*****l he said that sometimes they have to cut the chair to determine the problem. Well, he (the warehouse manager) never told me he cut the bottom piece under the chair and was never going to if I hadn't seen it. No one ever offered to fix the chair before I requested they take the chair off my account.
The b***k b*****d got an attitude when I told him to come pick up the chair and take it off of my account. I knew right then there was going to be a problem because when I told him what day and time to come pick up the loveseat, he said, "Is there not an earlier time that you will be home?" I explained to him no, except Saturday. Like I told the customer service rep (poor service overall-She gets an F for Fire her, D for Dumb and E for Effortless), they had a customer for life. As I got my account down to a small balance each time, I would request other furniture I needed or wanted. There are several pieces of appliances that I need but my business will be taken ELSEWHERE and that is for dam* sure.
HERE'S THE THING: THEY WOULD HAVE NEVER LEFT THAT SH*T IN THE GOVERNOR OF NC HOUSE OR LIEUTENANT GOVERNOR'S HOUSE, THE PRESIDENT OF THE US HOUSE, OR THE VICE PRESIDENT OF THE US HOUSE, IF YOU GET MY DRIFT.