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TZ Enterprises Inc DBA Visiting Angels Complaint - The Owner Is Unstable And Unorganized And A Complete Danger To All!

Review by feedup27 on 2008-07-03
WEBSTER GROVES, MISSOURI -- The company, Visiting Angels, itself is a wonderful company for the most part. However, there is one franchise that is being run by someone who is not good with business at all. She never comes to the office, never returns phone calls, forgets to invoice clients and even yells at the family members when they call asking for a bill? She has gone months without sending a bill and then combines them all and demands payment when she feels it convenient. She has lost clients for this. She has also failed to answer her phone after hours when a caregiver called off, which resulted in a client being left home alone, unable to get out of his bed! She has also yelled at a client and hung up on them.

Needless to say, he also stopped using her agency. There are a lot of things going on at that office that are not healthy for a business. I would suggest staying away from this particular franchise in Webster Groves. The one in St. Charles is a delight!
Company Response on 08/30/2010:
I agree with your statement that Visiting Angels is an excellent organization. I am the NEW owner of Visiting Angels of Webster Groves. I became owner of this agency in June, 2010. I was drawn to Visiting Angels because of its outstanding reputation, high-caliber organizational support and superior values. I look forward to upholding the high standards set by the Visiting Angels franchise organization, and will do everything within my power to ensure that the poor experiences reported prior to my ownership are NEVER repeated.

Sincerely,
Mary Kelly
Director/Owner
Visiting Angels of Webster Groves
Comments:1 Replies - Latest reply on 2008-07-04
Posted by Slimjim on 2008-07-04:
And how do you know all this? Client, employee, competitor? To slam someone on the net with no indication of how and why carries little credibility with me.

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