Polaroid Complaint - Polaroid LCD TV does not turn on after 17 months of use
BUFFALO, NEW YORK -- Extremely dissatisfied with Polaroid quality. I purchased Polaroid LCD TV FLM-4034B (Model 4000) on Black Friday at Circuit City and after 17 months of use, the TV does not work.
FIRST, I submitted the complaint shown below via the Polaroid website:
A reputable repair facility indicated microprocessor in control box is not functioning. Also indicated power supply is operational. Recommends entire control box assembly to be replaced. Quote for control box replacement is $840. Extremely disappointed with poor quality and poor reliability of this product. Is there a product recall for this item or any component within this LCD TV? What compensation can be applied toward this short life LCD TV to ensure consumer confidence and customer satisfaction in Polaroid products? Is the LCD that I purchased a 'lemon'? I think it is.
Thank you for contacting Polaroid and for your support and interest in our product. Below is our response to your recent email.
Unfortunately, your product is out of warranty and the only service option we can offer is an out of warranty exchange. You will be required to ship your non working unit to our service center and we will send you a replacement product at a discounted price. If you would like to do so, please contact Customer Service at 866-289-5168 Mon-Fri 8am-11pm Sat & Sun 10am-8pm EST. To better assist you, please have your model number, serial number, and exact date of purchase.
Or you may take the unit to a local electronics repair shop to have it repaired. You should be able to find a repair shop in your local yellow pages or on a search engine. You may inform the repair person that they may contact these national electronics retailers to obtain parts for repair.
Andrews Electronics 800-274-4666
Vance Baldwin Electronics 800-432-8542
Polaroid Customer Service
I was not happy with this response, as the LCD TV was only in use for 17 months, at most 5 hrs of use on average per day. By anyone's standards, this is not much use before 'burn out' of the microprocessor/control box. The cheapest 'tube' TV would clearly out last this Polaroid piece of junk. Not satisfied with the response I got, I immediately called Polaroid via the toll free number indicated in the owners manual and was told I could get a refurbished LCD TV at approx 80% of the cost of the new one I purchased AND I would have to pay for shipping. The LCD TV from Polaroid is not a good investment. Stay away from Polaroid as they do not stand by their product. I wonder if Polaroid knowingly marketing a poor quality product to mislead the consumer for monetary gain. A GOOD company would stand by their product and replace a defective component at a fair cost to the consumer.