Shasta Nissan Subaru Complaint - Dishonest! - Dishonest Sales & Service

Review by zeke54 on 2008-07-04
REDDING, CALIFORNIA -- I bought a 1999 Subaru Impreza from Shasta Nissan Subaru. On the way home, the check engine light came on. I took the car back immediately. They said, "It's your smog system. The air mass sensor is bad." I said, "It is illegal to sell a car in California with an inoperable smog system." They said, "It's your fault. We won't fix it." I drove home, and left the light on. A few weeks later, the clutch went out. According to my mechanic: "They knew the clutch was bad when they sold you the car." So, it cost me $1,100 to fix a clutch that would have cost them $300 to fix. Now, flash forward to 5-15-08. I am visiting my son in Redding. The car starts stumbling and the check engine light was flashing. I (stupidly) took my car to Shasta Nissan Subaru. Their diagnosis: "It needs a new catalytic converter, new valve cover gaskets, new coil, new spark plugs and new plug wires. Cost-- $1,600!!!". I called them back (they gave the message to my wife) and after some haggling, they said, "Well, you could only replace the coil, plugs and wires for $478.68". I had them replace just the coil, plugs and wires. I took the Subie to my local mechanic today.

His verdict: "All you had was one bad spark plug." Cost: $3 for the plug and $85 for the labor, for a total of $88. The car did NOT need four new plugs, did NOT need a new coil, did NOT need four new plug wires.

Conclusion: Never Never Never give any business to Shasta Nissan Subaru!
Comments:2 Replies - Latest reply on 2008-07-05
Posted by Suusan B. on 2008-07-04:
Sounds to me like you didn't have your personal mechanic inspect the vehicle prior to your purchasing it.
Posted by Anonymous on 2008-07-05:
Due to the age of the car, they probably sold it to you "as is". If CA requires emissions to be fully functional, the dealer owes you for the MAF sensor. You couldn't have made it fail driving home. Anything and everything else will be on you. And if it's any help, probably the only way you'll be able to replace a clutch on a car for only $300 is by doing it yourself.

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