Firkins Nissan, Bradenton FL Complaint - Re: Unjustly Cancellation of Nissan GTR order / Unhappy Customer
Resolution Update on 09/19/2008:
Although my letter was justified at the time for reasons Unbeknown to any of you, I will not use this post to further solidify my previous position/ complaint with regards to Firkins Nissan. I will in turn update My3cents.com with
the outcome of the events that have taken place. Perhaps it was a mis-understanding as I mentioned in the beginning of my original post. Mr. Gross has since contacted me and has proceeded to work towards completing my order for the GTR. My car is now in production and I am anticipating an arrival of late November or early December. They have been very proffesional and informative as to the build stages and overall progress. There service has been so impressive, I have actually decided to purchase another vehicle from them. I would like to publicly thank Mr. Gross, Mr. Firkins, and Oscar Rodriguez for being cooperative in resolving all matters reffence the GTR.
BRADENTON, FLORIDA -- His email to me:
Sent: Tue, 1 Jul 2008 3:33 pm
Subject: 2009 GTR
Unfortunately, there has been delays in the release of the 2009 GTR. Firkins Nissan has the allocation commitments for only 2 units at this time. We have no other allocation showing on our order bank. At this time we feel it would be best that we refund your deposit. This may give you a better chance at obtaining a vehicle with a dealer who may have the availability. We will refund your American Express for 2,500.00.
July 5th, 2008
Dear Mr. Gross,
It is with great regret and disappointment that I write you this E-mail. Even though my initial response was harsh and lacking thought process, with a clear head I can assure you my attorney
will be contacting the owner of your dealership and Nissan directly if needed. However with hopes of avoiding an escalation of what I believe might be a misunderstanding, I have decided to deal with you directly first. Myself, like many car enthusiast were very exited to hear that Nissan, had finally decided to bring the mighty GTR to the U.S. And like many of them I promptly rushed to find a dealership that could help me in fulfilling my dream of owning this great car. Upon my search for a dealer that could help me do this I avoided many dealerships in my home town of Miami-Dade County, as there reputation is a tarnished one, not only for hiking up MSRP's on much wanted vehicles to ridiculous levels, but for not following through with the deals they promised! So when a friend, Imran Siddiqi recommended your dealership, and told me I should order my car with you, I thought It was my opportunity to own this car I have wanted for so long. I signed some paper work and turned over my $2,500.00 in good-faith. Months went by and I patiently waited. So patiently, you probably have never even heard me make one phone call to your dealership asking about my vehicle order status. In fact I always knew my promised delivery date of late August would never be fulfilled. Because I am a realistic and understanding individual. So I waited some more and even passed up other offers to order the the GTR through other dealerships. I continued to wait, and just when I was expecting some production number information as my two friends did, Imran Siddiqi and Diego Fernandez (Cars 1, and 2 of your allocation) who ordered there cars only a week before I ordered mine, instead I receive your little one liner e-mail which lacked professionalism and sympathy for a customer's time waisted and probably depriving me of the opportunity to own the car that I patiently waited for. I then received a $2,500.00 check in the mail. I can understand that your dealership was only allocated 2 cars (something which my attorney will be validating.) My position on your ordering list was # 3. If you currently do not have any cars available than so be it. But who told you , Mr. Gross, to take me off that list and return my $2,500.00 deposit without even giving me a chance to respond. I avoided ordering my car in Miami-Dade County in hopes that I would find a dealership with better customer service skills and who could better represent what the Nissan badge stands for. Instead you waisted my time and are making me go to great lengths to get what is rightfully mine an ordering position for the GTR. Your behavior and management skills are just as bad as any I might find at local dealerships at which I have had bad experiences with. This common occurrence in behavior within the Nissan retail stores raises a question in my mind and should raise one in the minds of upper level management within Nissan. Is it a problem with the Nissan Brand as whole? Should I ever buy a new Nissan again? ( I have owned 9). Why should I be loyal to a company who does not respect there customers. In closing, Mr. Gross, I am requesting that you respond to my e-mail by telling me that you have stopped payment on the check you mailed me, that you have put me back on the ordering list as #3 for the opportunity to purchase a GTR. (THE NEXT GTR THAT IS ALLOCATED TO YOUR DEALERSHIP). I will keep a copy of this email, copy the check you mailed me, copies of my purchase order and statements from both Imran Siddiqi and Diego fernandez, who also had bad experiences with your dealership in the order process of there GTR's, as witnesses that all that I have written here is accurate. I will forward this email to as many people within the Nissan organization as I have to, in order to get what I deserve. As well as getting my Attorney involved. I look forward to hearing from you, with a positive response as my request is not an unreasonable one.
Jorge A. Touzet
A hard copy of this email has been mailed to:
Nissan Consumer Affairs
P.O. Box 685003
Franklin TN 37068-5003