Global-Tel Complaint - Inmate Telephone Service

Review by jeno1 on 2008-07-06
I am so angry that I have money in an account for my family member to call me while he is incarcerated and cannot talk to me. He has called and called and each time a recording says I need to add additional funds to my account. I have called Global-Tel and have been put on hold for at least 40 min. When I DO talk to someone, they will "have someone on the team call me"...they NEVER call back. Today, I told their representative that if my brother commits suicide because he cannot talk with his family, it is going to be on their backs...he told me to hold on. After holding about 15 min. a recording came on and said that nobody was available to take my call....

We all need to get together and have something done about this ripoff company. Our families need us and they need to talk to us. I am livid.
Comments:4 Replies - Latest reply on 2008-07-06
Posted by Anonymous on 2008-07-06:
jeno1, I am sorry for your trouble on this matter. Hopefully you can get it resolved soon.
Posted by Anonymous on 2008-07-06:
From their website. I take it you have taken all the right steps outlined here?

The facility or the facility´s commissary orders KEEP IN TOUCH Vouchers from Global Tel*Link and sells them to inmates wishing to make prepaid calls. Once in the inmate´s possession, the voucher is taken to any inmate phone. After choosing a language and entering a destination number, the inmate selects menu option 5 to begin the "cashing" process. Following automated prompts, the inmate enters his PIN, the voucher number, and the voucher value. If the PIN is valid and the voucher has not been previously used, the value of the voucher is transferred to the PIN account. The inmate may now place prepaid calls by simply choosing the prepaid call type and entering his/her PIN during call setup,­ the voucher number is no longer needed. Unlike prepaid calling cards that retain value and are subject to theft, once "cashed" (meaning the voucher number has been recorded by LazerPhone®) the voucher is useless and can be discarded. If inmate friends and family members wish to purchase prepaid vouchers for an inmate, they can do so by depositing money into the inmate´s commissary account. The inmate can then purchase a voucher using the money deposited in his commissary account. When an inmate leaves the facility with funds still in a debit account, the facility or commissary may request a refund, or the inmate´s LazerPhone® PIN, with its associated Debit Account, may simply be deactivated. If the inmate is re-incarcerated in the future, he or she can use the same PIN for making prepaid calls.
Posted by tnchuck100 on 2008-07-06:
"Today, I told their representative that if my brother commits suicide because he cannot talk with his family, it is going to be on their backs.."

That's not going to get you anywhere. They could not care less.
Posted by Nohandle on 2008-07-06:
Jeno, being the victim of a costly burglary I have no sympathy whatsoever with the one/ones who were responsible. I still don't. I've revised my thinking somewhat on behalf of the families involved as far as contact. They didn't commit the crime. Sheriff has provided you with some information and perhaps that will help.

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