Dick's Sporting Goods, Inc. Complaint - No help in handling of BPA Water Bottles purchased there - Manassas, VA
MANASSAS, VIRGINIA -- For Easter I purchased five brightly colored Nalgene water bottles for everyone in my family, we play a lot of sports, from Dicks. Only to find out a month later the dangers of BPA water bottles. These were the exact type of water bottles that I had purchased. I also had previously purchased three 'Life is Good' water bottles from the same store, also BPA water bottles, that we used often over the past years. In reading the health impacts, I personally have experienced these. I contacted Nalgene and they said I had to return the water bottles to the store.
I tried to return them to the store in Manassas, VA where I purchased them and they told me to call customer service - 1-800-690-7655 and they would instruct me as to where to return them. I called the number and the supervisor that answered informed me that they would not take the water bottles back and she had no further help to provide me on the topic. She didn't even suggest other alternatives that I could pursue, she was absolutely no help at all. I then discussed with her a second issue that I had come across in searching the Dick recalls and that is three lazy loungers that I purchased at the store and had followed the instructions for (calling 1-866-500-4982 several times, no one ever answered and e-mailing DicksLazyLounger@rankam.com and no one ever responded).
Again, the supervisor was absolutely no help. She gave me the number to call that I had already called many times. I asked her if she was actually going to do something about any of this being that she was customer service and she said no. I said that I wanted to escalate and talk to her supervisor, and she said she was the supervisor and I could not escalate the matter. I asked her for her name, that I won't repeat here due to the Terms, and she would only give me her first name. I would like some action taken.
I want all seven of the water BPA water bottles I have (one was lost by one of the kids) to be accepted by Dicks and given store credit, these water bottles are very expensive. And I want the appropriate safety kits sent to me for my three lazy loungers that have been recalled by the store.