Sears Home Central Complaint - Unacceptable Service From Sears Home Central
PAWTUCKET, RHODE ISLAND -- I had a part fail on my central ac unit that was installed by Sears. It released all the freon refrigerant gas into our duct work and house. On June 14 2008 I had a Sears technician come out to fix the problem, however they could not do anything. The technician stated he would have to order the parts then they would be back to fix the unit. Today is July 7th 2008 and on three separate occasions the technicians have come to fix the unit but still do not have the right parts. I have been mailed 3 different shipments of parts in the last 3 weeks an each time I get the same exact parts. Not to mention some of them have nothing to do with the original problem. I have called their customer relations departments on several occasions and only get transferred around to departments that have nothing to do with the service. When I finally speak to someone they tell me they are still waiting for the part to come in. Being a HVAC service company wouldn't you think they would have the part in the truck. Or at least know what they need to order. I originally paid 9700.00 to have this system installed, so I decided to get a second opinion from an outside company at my own expense.
What I found out was that the original company that installed the system went out of business a while ago and that they installed the wrong parts to start with. Even the airhandler isn't sized correctly for the condenser unit. As of today I am still getting the run around and I even contacted their national customer relations dept., but still get the same answers.
My advise is do not ever purchase any type of service from Sears.