Hewlett-Packard Company Informative - HP Support SUCKS - Business Notebook NC6400
I called up HP Support for an issue with the "USB Device Not Recognized" error popping up on the screen on a HP nc6400. Being the IT Admin for my company, I troubleshooted the issue and came to the conclusion that it was something wrong with the hardware. Send the notebook back to HP for repair. They sent it back, saying that they did a factory re-installation of the OS and that the issue was resolved. Turned the notebook on and what do you know, the issue was still there. I figured it would be being that I also did the factory install before I sent it back to them and still had the same issue.
I called them and let them know that they didn't fix the problem. They said that I qualified for a "one-time" on-site repair (the notebook was purchased with a 3 year mail-in warranty). They said that because of the warranty, it would take 3-5 days for the tech to contact me for repair. Needless to say, 4 weeks later, no tech arrived to repair the notebook. So I called HP again and told them that no tech arrived (I forgot to mention that I called their service department 4 times to find out why no tech had arrived and they escalated it every time, yet no one showed) and made arraignments to send it back for the second time. I got it back the second time and the problem had yet to be resolved. I called them again and sent it back a third time. When I got it back, the "USB Device Not Recognized" error was gone. Mainly because the LCD was not working. And when I put a external monitor on it, still nothing.
So I sent it back again. Now it's been 3 months and the employee (a Vice President by the way) whose was using it is pissed. All of our desktop, servers and notebooks are HP and I'm thinking of not buying from them anymore. I wasn't a big fan of Dell, but I never had this type of experience with their support, ever.