Dish Network Complaint - Non Installation
CENTERTOWN, MISSOURI -- I wasted an entire day on this company and was so frustrated that even screaming was not enough. I signed up for service and set an installation date and time. I had to call and reschedule my installation appointment. Well, that did not work. My appointment was between 8a.m. and noon (like that isn't vague enough) By 12:15 no one had shown up so called the phone number left on my answering machine the day before to confirm my installation. They didn't know anything. They said I would have to call the dispatcher. So, I called the dispatcher - they had to call the actual installer who said his paperwork showed I have an afternoon installation and they would show up anywhere between noon and 5 p.m. This is NOT what I had set up so I called DISH Network and talked with their customer service people. DISH's computer systems said I have a morning appointment just like I thought and they had no idea why the installers had the wrong information but there was nothing the customer service people could do about it.
So the customer service people gave me the phone number to DISH network headquarters customer service. They also had me down for a morning installation, apologized for the inconvenience and gave me 1 month of free service for the hassle. They also assured me someone would be at my home before 5 p.m. Guess what, at 5:30 p.m. I am back on the phone because again, no one has shown up. They finally got an installer to my house at 6:30 p.m. The installer did not have the right equipment and could only install three of the four rooms I had ordered so he left without doing ANYTHING!!!!!
I was on the phone with the installer’s office and told them if they could not get the installation done THAT DAY I would cancel service. They obviously did not care because they set me up with a different installation date anyway. Needless to say there is NO competent communication between DISH company and there minimum wage installers. I was EXTREMELY dissatisfied.
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