Lowe's Complaint - Pressure Washer Repair
HOUSTON, TEXAS -- About or During April, 2007, My pressure washer TroyBult 3700 psi was not working right so I asked my son to drop it off at Lowe's - Pearland, Texas for repairs. I always buy the insurance so I can have my equipment fixed when needed. He did this and went on to work. I bought my Son many tools there and had no reason to believe that it would be repaired and returned to me. After a couple of weeks, we went to pick up supplies and I told my Son to check on our Pressure Washer. The sales person told us that we had already picked it up. What? My Son had gone on to work and had put the papers and original sales slip in the bag with his tools. Then later when he went to get the papers, they were no where to be found. We told the Lowe's person that we had not picked-up the machine and that they needed to check to see what happened to it because we needed it. We waited a few days and went back and checked again and was told the same story.
So I went to the Friendswood Police, who told me I needed to contact the Pearland Police Dept., that was their territory. I did that and an officer came out to Lowe's Store and took my complaint. A back-up officer soon arrived. The 1st officer discussed with the Lowe's Manager and it was decided that they would look at the video to see if my son had picked it up. I described my Son's appearance. They came back to me and said no, a guy and a girl had come in the store and picked up my machine. The video showed these two making tracks in a hurry to get the Pressure Washer out the door and to the parking lot. I recognized the girl so I got her phone # from someone I knew and the officer called her and talked to her threatened her what would happen if the Pressure Washer was not returned immediately.
It was located in a pawn shop - VALU PAWN @ I-45 and Park Place. The officer got the information and told me to call him in a few days. He talked to the Pawn Shop and verified that the Pressure Washer was there and in whose name was on the ticket. A few days later, I called and I was told that this officer was on vacation. He was never again available in regards to this incident. He did not put any information in the computer or write up the complaint. Then soon I was told that he had gone to IRAQ. I decided to go to the Pearland Police Station and get a copy of the complaint and it was then that I found that It could not be found in the computer under my name. I continued to call the Pearland Police Station many times and had received no answers or call back some other time. Then one night, I decided to go to the Station in person and I went to the station, they could not find me in the computer. After a couple of hours, two officers came in and the girl told them of her problem. The one Officer said, "I think I know how to find the case." He did come up with the case#, but there was no data or information to define why the case had been entered in computer at all.
I waited some more time and again when I needed my machine for a job, I went back to the Pearland Lowe's Store and talked to the Manager. He stated "We give out stuff everyday to people who are picking up stuff for other people." They did not check ID, as evidently, they could not tell me on that day who had picked up my machine. This guy who picked it up from Lowe's and then took it to VALU PAWN, is also with the military in IRAQ. I went to HOME DEPOT and talked to the Manager there and told him what had happened to me at LOWE's, He said "Absolutely not, we do not let just anyone come in and pick up other people's stuff. That is against out policy because of just such incidents that your are telling me about now." HOME DEPOT will not even let people charge on other people's charge cards. I have gone back and talked to the LOWE'S Manager several times but to no avail. They essentially tell me "TOUGH LUCK LADY." I'm just OUT according to the Manager and lost my machine because of their mistake.
I have spent several hundreds of $'s at the lawn center this Spring buying plants and flowers and have been one of Lowe's Super ShopAhoulic Customer's. I let them put Granite on all my counters. I bought 5 new appliances last year. Last year also, I bought one of those $1700.00 JennAire Outdoor Grill for my pool area. I owe Lowe's > $7000.00 on my charge, which I presume that the expect me to make payments and to pay them what I owe them. Well, guess what? I expect them to replace my Pressure Washer, which has been lost by no fault of my own. I am a 66 year old female, a Victim in this case of poor Business Practices and an inept police officer.
Please inform me of what other alternatives I have for my next move outside of stopping payments on my account. This has gone on for >1 year and I still need my pressure washer to do my Decks, they have gotten done, that's why I bought the Pressure Washer in the first place. I look forward to any and all helpful responses and ideas.
Sincerely, Bonnie Brea