Wachovia Complaint - Wachovia Allows Others To Steal Your Money
SAFETY HARBOR, FLORIDA -- On June 23rd I checked my bank account online and noticed four $75 charges at the same gas station all on the same day. I called Wachovia and they said the charges were made by my husband’s credit card in some town in Massachusetts. We live in Florida and had made purchases that same day with the same card. The customer service rep refunded the $300 but when I asked him why we were not notified of the 4 gas charges made out of state on the very same day we are using the same card in our hometown he couldn’t answer. All he had to say was that usually they should have red flagged that and usually they call. WHAT??? Usually, but you didn’t. It gets better. It is now 13 days later and my husband’s new card has yet to arrive.
When I called the ignorant customer service lady said she couldn’t answer where his card was because I am not Peter and I used a different SSN when signing in. I didn’t though; I used our bank account number to sign into the system as I always do to avoid using my SSN whenever possible. (My husband and I have a joint checking account so we both have complete access) She then asked for his SSN, which I gave her, and she told me it was sent on the 23rd. She asked for my address which I had just recently changed and received confirmation in a form of a letter mailed to my new address. That wasn’t the address she had, so I gave her my last address, no still wrong. I gave her my address before that, no still wrong. Wachovia mailed my husband’s card to an address we had several years ago and had since changed 3 times. She then said she couldn’t do anything more unless Peter called. That’s crap, Wachovia messes up and allows $300 of fraudulent charges clear and then sends a debit card to a wrong address and you can’t talk to me.
I also asked why mail from Wachovia had been sent to my husband’s grandmother’s address when neither she nor her address has ever been associated with our accounts. She had no answer.
This isn’t the first time Wachovia has made these mistakes. I should have known when we first opened the accounts and I received 3 separate debit cards and my husband received 2. What if they had ended up in the hands of someone other than us? Five different cards to two people in the matter of 2 weeks. Wachovia is incompetent. But I guess since they are ok stealing your money by there insufficient funds scheme and “available funds” why would they care if others steal your hard earned money too.
As far as people's comments thank you
~I changed our address with the bank and we were getting our mail and statements through every address change then they mail the new debit to another address.
~The credit card number was used inside the gas station manually and the charges were not something we did online that showed an out of state address. Wachovia said they have fraud protection and it should of been caught but wasn't.
~Our phone numbers have been the same for 5 years so contacting us shouldn't of been a problem