Bluebird Realty, Jonesboro, GA Complaint - Beware - Renters / Tenants Get Treated With Disrespect From Landlord
JONESBORO, GEORGIA -- All I have to say is that if you enjoy conflict; like being yelled at, called names, and being hung up on; and want to deal with people who lack any compassion or understanding, then this is the Realty Company that you want to rent a house from! The broker with this realty company treats tenants with complete disrespect. Unfortunately, renters have next to zero rights and no recourse for being treated this way. This post is not about the many specific things that I have been dissatisfied about with this company, but about my concern with the Broker's insensitivity and overall disrespect.
We moved into a rental property with Bluebird Realty in June of 2006. From the very beginning the people working for this company seemed very inexperienced, incompetent, and most importantly lacking basic compassion and understanding. Why did we rent with this company?
To put it bluntly, we were in a hurry and needed a house with a fenced in yard for our dog. We were moving from out of state, so our ability to search for a rental property was limited. So now, let's start from day one. The first time we looked at the property the agent was 20 minutes late to show the property. While we were looking at the house she was complaining about how "dirty" the house was because the owner had not allowed them to clean and he had cleaned it himself. We did not mind cleaning the house, as the house had the fenced yard that we required and we needed to move in before my husband had to start work. We took care of all the paperwork and planned our move in date.
So we rent a U-haul and my family drives across states to help us move in. I call the agent to let her know we were on our way, only for her to inform us that if we did not get there before 5pm then we would not be able to move into the house (this had never been mentioned previously). I explained to her that it would be closer to 6 before we got there, but she stated that she had to go home for her son's birthday and we would just have to rent a hotel room (even though we had already paid for the prorated months rent).
So, I had to drive separate from the rest of my family and speed to get there before the agent went home. When I got to the property the agent asked me for my signed copy of the lease. I had no idea what she was talking about as I had not even seen a lease agreement yet, but she insisted that she had told me that I was supposed to bring a copy of the lease with me. She said, "Well that's too bad, guess you won't be able to move in today after all!" I asked her why didn't she bring the lease agreement with her, but she had no response for that. I suggested that we go back to her office to get a copy. She was clearly irritated by this (as she was in a hurry to get home) but she agreed. When we got there she skimmed through the lease and told me it was just a standard lease agreement and began pressuring me to sign so she could get on her way home. I reluctantly signed the paper, which eventually led to more problems (but that is another story).
Since we moved in we have had numerous problems. Anytime we call to talk to these people they are really snippy on the phone and have even said that they are "too busy" to "deal" with us. On one occasion, the people with this company refused to accept any of my phone calls, and I do not mean they sent me to voice mail, I mean they picked up the phone (I heard them talking in the background) and then immediately hung it up. What a way to run a business!