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Thrifty Informative - Don't Rent From Thrifty! - Rental Car, Boston Logan Airport
Rental Car, Boston Logan Airport
BOSTON, LOGAN AIRPORT, MASSACHUSETTS -- We reserved a car from Thrifty on a recent trip to Boston. When we went to pick it up, the guy at the counter added additional charges to the contract, after we'd already said we didn't want them. When I pointed out that the contract was wrong, he asked for my credit card back to fix it, then sent me outside to examine the car. When we got to the hotel, we realized he had not returned my card. They would not answer their phone (we tried every number we could, even the roadside assistance) and we had to drive back to the airport. Once there, the agent repeatedly denied having my card, and only superficially looked for it. That is, until the manager finally appeared, at which point, my card magically materialized... the agent saying said he found it on the floor. I am positive the agent pocketed it.
Two other complaints: the car they gave us was dirty, hadn't been cleaned. And the wait at the airport was long, due to the fact they are farther away than other rental car companies and run a smaller van and a smaller fleet.
DO NOT RENT FROM THIS COMPANY!!!
Two other complaints: the car they gave us was dirty, hadn't been cleaned. And the wait at the airport was long, due to the fact they are farther away than other rental car companies and run a smaller van and a smaller fleet.
DO NOT RENT FROM THIS COMPANY!!!
Comments:
Posted by SoCalSteve on 2008-07-08:
So because of one a-hole we shouldn't rent from Thrifty?
NH!
NH!
Posted by Soon_to_be_his_wifey06 on 2008-09-18:
It is pointless wasting your time trying to find a direct number to the major airports because they do not give out their number to customers they don't want to spend time answering phone calls this is why they only give you customer service and the agents are told to NOT give out the airports number for any reason.
Posted by Rawkzilla on 2009-01-07:
Wifey is correct. Thrifty, I'm sure, like a lot of rental companies, tries to keep its counter agents focused on helping customers at the counter. Sure when the counter is slow they can answer their phones, but otherwise them being busy isn't a sign of them not caring. I guarantee you if you had been the customer at the counter watching the agent talking on a phone with some other customer instead of handling your reservation, you'd have been upset that they weren't giving you the attention you deserved.
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