Thrifty Informative - Don't Rent From Thrifty!
BOSTON, LOGAN AIRPORT, MASSACHUSETTS -- We reserved a car from Thrifty on a recent trip to Boston. When we went to pick it up, the guy at the counter added additional charges to the contract, after we'd already said we didn't want them. When I pointed out that the contract was wrong, he asked for my credit card back to fix it, then sent me outside to examine the car. When we got to the hotel, we realized he had not returned my card. They would not answer their phone (we tried every number we could, even the roadside assistance) and we had to drive back to the airport. Once there, the agent repeatedly denied having my card, and only superficially looked for it. That is, until the manager finally appeared, at which point, my card magically materialized... the agent saying said he found it on the floor. I am positive the agent pocketed it.
Two other complaints: the car they gave us was dirty, hadn't been cleaned. And the wait at the airport was long, due to the fact they are farther away than other rental car companies and run a smaller van and a smaller fleet.
DO NOT RENT FROM THIS COMPANY!!!