Bally Total Fitness Complaint - A Lawsuit Waiting To Happen
WILSONVILLE, OREGON -- There are so many things to comment on, I'm not sure where to start. I just came from one of the 3 classes I attend regularly, where once again, there was a substitute instructor. Instructors at Bally's have no consistency in their training; one tells you to do an exercise one way, then a substitute comes in and completely contradicts the regular teacher. I attend a beginning class, simply to stay active, but I watch true beginners struggle to keep up while the instructor decides to do an extremely difficult, confusing and even in some cases dangerous routine for a beginner, just because she wants it to be more interesting for herself. The step equipment is often in poor shape and has tripped a number of people during class. The regulars know not to use it, but beginners don't.
I have had instructors tell the class to "don't wimp out and go get a drink", which for some could be deadly. I have heard them tell classes that they had to do high impact if they are going to get any benefit from the exercise, or "no pain no gain".
The staff at the front desk is no more consistent than the instructors. More often than not there is a new, (generally teenager) working the front desk. I have had them be quite rude, if you forget your membership card, or question a schedule, even interrupting a conversation with another employee to say "well the schedule works for everyone else, so that's the way it is".
I have been a member at Bally's for years, but they penalize the patrons who use the gym regularly by raising the yearly fee and the people (including my husband) who seldom use the gym receive annual offers at half the price regular users get charged. The company says it is to entice them back, but as a loyal member for years, it feels more like a penalty for using what you have paid for.
To be fair, there are a few people there that are very friendly, follow the rules and want to make your experience a pleasant one; instructors, customer service and management.
I believe it's only a matter of time before someone sues Bally's because of an injury (or worse) that could have been prevented or avoided.