HSBC Discover Card Complaint - Discover All The Crap At Discover
IN April '08, we applied for and were accepted to get a balance transfer from Discover, no interest til 1/1/09. In the 3 months that have followed, Discover has proven to me everything I have ever heard about them. We have yet to see the card or a statement. We have no account number and with no number, you cant call their customer service to find out what is going on. (trust me on this, I called every other day during the whole month of May.) Starting June 4th, they started a campaign against us which is unbelievable. We get 10 calls a day from them, including Sunday. I now have recorded 42 names of "customer service agents" along with 22 bogus phone numbers that they have claimed would get me answers. These numbers are to construction companies, doctor's offices and numbers that are out of order. They claim on their computers they ca see where all the mail has been returned, yes the address is correct.
To date we have been promised that we would receive a statement in 5 to 10 working days, and yet one has failed to appear, that would be a total of 210 statements. The thing that bothers me most is that they want a payment on an account I have no number for nor have we seen a statement about. We have no clue what is on the card, because even since we can provide the vital information, we still don't have an account number. When I ask to speak to an account manager I am put on hold and then the phone clicks off. Again, they are demanding payment on an account that we have no number to, no card for, never seen a statement.
Do I believe that there is something FOUL in the air at Discover - HELL YES!. The threat today was they were sending it to collections. I told them to do it, I will see them in court!! BTW, if you are searching for a brain surgeon, don't go looking in there phone pool, those people can barely speak properly. (yes USPS has been notified)