Dick's Sporting Goods, Inc. Complaint - Worst Shopping Experience
After the first order was canceled by Dick's, I called their customer service. Usually when I order an item the site will let me know immediately if the item is out of stock or on back order. They don't do that. I also didn't have the option of being notified once the machine should be available. The rep asked me if I wanted to order another machine but I didn't since this was the one that I had tried out at the store. I told her I would go back to the store. Due to the price we decided to buy the similar E900. Since it wasn't too heavy we would pay for the machine and come back the next day to pick it up. No, per store policy we could not pay but they would hold a machine and we could pay for it the next day.
Since we already had a bad experience ordering from your website we declined that transaction since it's a 45 minute drive. We had no intention of driving back the next day with the possibility of being told "we're sold out". Store clerks repeatedly pointed out that they have no connection to the website. I wonder why. I called the website rep and tried one more time to order the machine since it was advertised for sale on the site. The rep ordered the item again but agreed it didn't mean I would actually get the item. He gave me a 10% discount but I still didn't expect to get the order filled. Got the usual "ordering being processed" email. I received another email stating they had billed and shipped the warranty.
The next day I received an email letting me know they again canceled the order for the elliptical since they didn't have one in stock. How on earth can you sell me a warranty for an item you won't sell me? I have never encountered such a situation. I am disgusted with the way this company works. My experience with the store's staff was negative and the phone rep was no better with his answers. I don't expect to see a charge on my account for a useless warranty.