Conn's Appliances Complaint - Black & Decker 12V Cordless Weedeater
FORT WORTH, TEXAS -- I purchased this weedeater on the 6/28/08. I followed the instrustions as to how long to charge before use, charge for 24 hrs. Let me also mention that I have a very small lot, as most of the newer homes do in Texas. We went out to trim and edge the front yard only. The battery lasted only 15 mins. We got 1/2 of the yard done. Which again is very small. My lot is about 1/6th of an acre. This was only the front yard. We figured it was a fluke and again charged it the 2nd time it did the same thing. I called the store at Cherry Lane and spoke with Billy. Who informed me that we would have to send the weedeater to service. I inquired to why could I not exchange it for the 18V? He spoke of store policy and so on. I said I would call customer service. I called and spoke with several people before speaking to Kimberly, a service manager. She explained that it was a store level decision. I asked her so when I asked Billy if I was screwed, and he said, "Yes, Ma'am". That is what Conn's stands behind? I have nothing against sending items into service.
However, with their track record it takes 2 months to get items back. I have a HOA and if the yard is not well maintained, you get fined. This meaning I would have to purchase another weedeater to maintain the edging, etc or hire someone to do it. So I am out even more money. I have a call in now to the person over that store. I surly doubt that anything will be done. I will chalk this up to a lesson learned... and chunk it in the trash. I will not buy another thing from Conn's and I urge everyone to beware. If you get a product that does not work or does not fit your needs.. you are stuck.. or with out it for months. I have read on this site as well as others the stories of sending it off to service or having them out to service your product. Read all of it and beware... CONN'S does not guarantee satisfaction.. Once they have you sign that paper... you are stuck with it.
I wish I would have bought it at Home Depot or Lowe's because I could have exchanged it.. returned it.. whichever.. without the hassle.
With the high price of gas you would think that Conn's would be a little more understanding that people in the working class... are on a tight budget and although this is only a 62.99 dollar weedeater.. that is a tank of gas... or part of your grocery bill.. I will wait and see how they respond before actually chucking it in the trash.. but I do not see a light at the end of the tunnel. I don't have a lot of extra money.. with my husband in heart failure.. I do what I can with my income.. and his disability check.
Conn's... h'mmmm Conn-Artist...
Purchased this item at the Cherry Lane store.