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McDonald's Corporation Compliment - Bad Service At Location But Very Good Follow Up By Corporate - Correcting A Problem - 2201 Pulaski Hwy.
Correcting A Problem - 2201 Pulaski Hwy. - Compliment
EDGEWOOD, MARYLAND -- *Update*
I just received *another* letter of apology plus 2 more gift cards.
This time from the owner. Wow... They must REALLY want my business ^_^
I'm very glad for the apology, but this may be a bit of 'over kill' lol ^_^
------------------------------
Sunday, July 6th, my family and I stopped by the local McDonalds for dinner.
We went through the drive through and placed our order. It was a special order, but nothing hard:
1 Double Quarter Pounder with cheese only.
1 Filet-O-Fish, tarter sauce only.
1 Filet-O-Fish, cheese only.
1 Small Chocolate Shake
What we got the 1st time was:
All normal sandwiches (non was the special order)
1 Small Chocolate Shake
(Kept the shake, returned the sandwiches)
What we got the 2nd time was:
Quarter Pounder with cheese only (not the Double)
2 normal Filet-O-Fish
(Kept the Quarter Pounder, returned the Filet-O-Fish)
Was asked to move up and someone would come out with the corrected order.
What we got the 3rd time:
1 Filet-O-Fish, cheese only (correct)
1 Filet-O-Fish normal sandwich (incorrect)
(Kept the correct sandwich and sent the other back with a request to speak with the manager)
What we got the 4th time:
1 Filet-O-Fish, tarter sauce only (correct)
The girl said that the manager didn't want to speak with us.
We left and I called corporate. Was told I would get a call back in 3-5 days.
Monday morning, 10:03am, I get a call from Corporate asking what was wrong.
I told them and the young lady repeatedly apologized and said that she was in Edgewood (where I live) and would go and talk to the evening manager that night. She also said that she would send a letter of apology.
I thanked her and thought nothing else about it.
Last night, 6:45pm, I got a call from the owner of that McDonalds, also apologizing and asking if there was anything he could do to make it up to us.
I told him no and I was just happy with the apology and that it was brought to someones attention.
Today I received the letter of apology WITH 4 free coupons for sandwiches.
I had been irritated mostly with the manager not coming out to see us, but corporate's quick response was wonderful (and unexpected) ^_^
I just received *another* letter of apology plus 2 more gift cards.
This time from the owner. Wow... They must REALLY want my business ^_^
I'm very glad for the apology, but this may be a bit of 'over kill' lol ^_^
------------------------------
Sunday, July 6th, my family and I stopped by the local McDonalds for dinner.
We went through the drive through and placed our order. It was a special order, but nothing hard:
1 Double Quarter Pounder with cheese only.
1 Filet-O-Fish, tarter sauce only.
1 Filet-O-Fish, cheese only.
1 Small Chocolate Shake
What we got the 1st time was:
All normal sandwiches (non was the special order)
1 Small Chocolate Shake
(Kept the shake, returned the sandwiches)
What we got the 2nd time was:
Quarter Pounder with cheese only (not the Double)
2 normal Filet-O-Fish
(Kept the Quarter Pounder, returned the Filet-O-Fish)
Was asked to move up and someone would come out with the corrected order.
What we got the 3rd time:
1 Filet-O-Fish, cheese only (correct)
1 Filet-O-Fish normal sandwich (incorrect)
(Kept the correct sandwich and sent the other back with a request to speak with the manager)
What we got the 4th time:
1 Filet-O-Fish, tarter sauce only (correct)
The girl said that the manager didn't want to speak with us.
We left and I called corporate. Was told I would get a call back in 3-5 days.
Monday morning, 10:03am, I get a call from Corporate asking what was wrong.
I told them and the young lady repeatedly apologized and said that she was in Edgewood (where I live) and would go and talk to the evening manager that night. She also said that she would send a letter of apology.
I thanked her and thought nothing else about it.
Last night, 6:45pm, I got a call from the owner of that McDonalds, also apologizing and asking if there was anything he could do to make it up to us.
I told him no and I was just happy with the apology and that it was brought to someones attention.
Today I received the letter of apology WITH 4 free coupons for sandwiches.
I had been irritated mostly with the manager not coming out to see us, but corporate's quick response was wonderful (and unexpected) ^_^
Comments:
Posted by Slimjim on 2008-07-09:
1 Filet-O-Fish, cheese only.
1 Filet-O-Fish, tarter sauce only.
We had an expert here once who I'm sure would weigh in today if he were here with which of these sammies would ruin your day ( and possibly a gripe site for years)
Nice ending though with them following up and setting you up with the coupons.
1 Filet-O-Fish, tarter sauce only.
We had an expert here once who I'm sure would weigh in today if he were here with which of these sammies would ruin your day ( and possibly a gripe site for years)
Nice ending though with them following up and setting you up with the coupons.
Posted by Mrs. V on 2008-07-09:
lol, Slim ^_^
I admit it, I love McDonald's Filet-O-Fish with tarter sauce only :P
But I only eat at McDonald's 1 or 2 times a month ^_^
I admit it, I love McDonald's Filet-O-Fish with tarter sauce only :P
But I only eat at McDonald's 1 or 2 times a month ^_^
Posted by Slimjim on 2008-07-09:
You're a daring lady Mrs. V.
Many a tale has been told of the manliest of men who would never go back for another tartared #7.
Many a tale has been told of the manliest of men who would never go back for another tartared #7.
Posted by SoCalSteve on 2008-07-09:
LMAO Slim!!!
Great to see Corporate Deathburger stepping up to the plate.that so called manager should be demoted to the fry station
VH!
Great to see Corporate Deathburger stepping up to the plate.that so called manager should be demoted to the fry station
VH!
Posted by DebtorBasher on 2008-07-09:
Good review.
No comment on the Fish/Tartar *The twins agree*
No comment on the Fish/Tartar *The twins agree*
Posted by superbowl on 2008-07-09:
Slim, think I know that guy? Time Share salesman, Internet Reviewer for DirecTV, Lifeguard, appliance salesman, appliance store owner, VW repair expert, SONY TV salesman, junk yard owner, DirecTV dish owner that defies gravity, Vonage expert, multiple NIC owner. Bath robe salesman known to hang out in Motel 6 lobbies. Did I miss anything? Is that the guy?
ps) Very well written review!
ps) Very well written review!
Posted by zzrokk on 2008-07-09:
(VH) Finally a savvy customer that checks their order before leaving and demands good service!!
Mrs. V, I commend you on your bravery. Getting these 'sammies' done to perfection AND even getting one with tarter only should earn you another star!
Those #9's, #7's or whatever they are can be a hot button issue on here. As Slim stated, one regular here has never lived down the humiliation that he derservedly received.
Mrs. V, I commend you on your bravery. Getting these 'sammies' done to perfection AND even getting one with tarter only should earn you another star!
Those #9's, #7's or whatever they are can be a hot button issue on here. As Slim stated, one regular here has never lived down the humiliation that he derservedly received.
Posted by superbowl on 2008-07-09:
Driving south Sunday we wanted to grab some road food and hit a Mickey D's. Simple order, two 1/4 pounders, one with cheese. One coke, one shake. Fisrt trip to a Mickey D's in months. Got the order with one 1/4 pounder. seems they put my other one in someone elses order. Since they had no known way to correct the error they just gave me my money back and gave me a free burger since the cashier could not correct the error with the help of the manager.
Don't ask, I have no clue what they were trying to do for five minutes with the register. Love Mickey D's.
Don't ask, I have no clue what they were trying to do for five minutes with the register. Love Mickey D's.
Posted by zzrokk on 2008-07-09:
Supes, you ought to see what happens when a register goes down somewhere and the cashier has to "do the math" on PAPER!
Posted by Slimjim on 2008-07-09:
Super, the FOF fiasco happened way before he "became" any of those experts. At the time of the disaster he was a motivational speaker. *sobs* Even after all these years, just the repeating of that today still has me crying.
Posted by zzrokk on 2008-07-09:
*tears* I forgot about that one! He once did the "play by play" at a FIREWORKS SHOW as well. Let alone placing 2nd place at a Karaoke Night for his rendition of some disco song that referred to a certain branch of the military. I can't recall the title.
Posted by superbowl on 2008-07-09:
Ah' and don't forget his kitchen, any inanimate or tangible kitchen product or appliance is fair game for a review.
Posted by jktshff1 on 2008-07-09:
super..you were driving in a southerly direction...not driving south...lol!
Posted by superbowl on 2008-07-09:
Sometimes I think I am "driving south", LOL.
Posted by DebtorBasher on 2008-07-09:
You guys sound as if you really miss this fella!
Posted by superbowl on 2008-07-09:
Glad he is back as he is always good for a laugh.
Posted by dimplepie on 2008-07-09:
Did someone mention MICKY DEE'S??? Better grab my whalemator face and START THE CHOWIN'!!!
Posted by KenPopcorn on 2008-07-10:
Zz...I was running an errand recently, and I made a quick on a McD's. My order came to $4.85 and I gave the young lady a five. Then I thought quickly, I would need a quarter for the parking meter after lunch, so I then handed her a dime. She had already keyed in the $5 as amount tendered. When I gave her the dime, she just went blank. I thought her head was going to explode. Finally I explained she just needed to give me a quarter, which she did, but I believe she still thinks I flim-flammed her.
Posted by PKVol on 2008-07-14:
Same situation at a Jack in the box for me. My total was $2.16 and I handed the cashier $2.20 which she keyed into the register. I then handed her a penny and she tried to give me a dime. I told her I was only owed a nickle and she couldn't believe that I was trying to short myself!
Posted by vvdn on 2008-08-26:
Thats the sign of a good company :).
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